Program Manager-QP

3M’s Services LLC is seeking an experienced and results-driven Program Manager to oversee daily program operations for our West Virginia Intellectual/Developmental Disabilities (IDDW) and Aged & Disabled Waiver (ADW) services.

The Program Manager will be responsible for maintaining program integrity, ensuring regulatory compliance, and providing direct leadership and supervision to Qualified Professionals (QPs). This position plays a critical role in staff accountability, service quality, operational efficiency, and ensuring that services are delivered in accordance with agency standards and Medicaid requirements.

We are seeking a hands-on leader who can effectively manage teams, address performance concerns, and foster a culture of accountability, professionalism, and person-centered care.

Key Responsibilities

Program Operations & Compliance

• Oversee daily operations of assigned waiver programs to ensure efficient, compliant service delivery.
• Monitor program performance, caseload management, service authorizations, and documentation standards.
• Ensure compliance with West Virginia Medicaid requirements, agency policies, and applicable state regulations.
• Identify operational deficiencies and implement corrective action plans.
• Maintain program integrity through routine audits, quality monitoring, and performance reviews.

Staff Leadership & Supervision

• Provide direct supervision, coaching, and professional development to Qualified Professionals.
• Establish clear performance expectations and hold staff accountable for meeting program standards.
• Conduct regular supervision meetings, performance evaluations, and follow-ups.
• Address employee performance and conduct concerns through coaching, corrective action, and disciplinary measures, up to and including recommendations for termination.
• Support recruitment, onboarding, training, and staff retention efforts in collaboration with Human Resources.
• Ensure QPs effectively supervise their assigned Direct Support Professionals (DSPs).

Quality Assurance & Program Integrity

• Monitor service delivery to ensure members receive authorized, person-centered supports.
• Review program documentation, service utilization, and compliance indicators.
• Address complaints, service deficiencies, and incidents promptly in accordance with agency protocols.
• Collaborate with leadership to improve service quality, staff performance, and operational outcomes.
• Maintain accurate program reports and communicate operational concerns to executive leadership.

Qualifications

• Bachelor's degree in Human Services, Social Work, Psychology, Healthcare Administration, Business Administration, or a related field required.
• Minimum of 3 years of leadership or supervisory experience required, preferably within Medicaid waiver services, healthcare, intellectual/developmental disabilities, or community-based human services.
• Demonstrated experience supervising professional staff, conducting performance evaluations, providing coaching, and administering corrective or disciplinary action.
• Working knowledge of HCBS, Medicaid waiver regulations, person-centered planning, and quality assurance.
• Strong organizational, leadership, communication, and problem-solving skills.
• Ability to manage multiple priorities, enforce accountability, and make sound operational decisions.
• Must meet applicable West Virginia background screening and employment requirements.

What We're Looking For

The ideal candidate is a strong, accountable, and proactive leader who understands that successful program operations require both staff development and consistent enforcement of agency standards.

This individual must be comfortable making difficult decisions, addressing performance issues directly, coaching employees toward improvement, and maintaining the integrity of services without compromising quality or compliance.

Why Join 3M’s Services LLC?

At 3M’s Services LLC, our mission is “Making the Impossible Possible.” As we expand our services into West Virginia, this position offers an opportunity to play an essential role in developing a strong, compliant, and effective program. We value leaders who take ownership of their responsibilities, support their teams, and remain committed to the individuals and families we serve.