Program Manager
Summary
A Program Manager at a La Vergne, TN contract manufacturing site who owns customer accounts end to end — running quoting, orders, gross margins, and program delivery, and driving new service/product introductions in coordination with operations, shipping/receiving, engineering, and manufacturing. Requires contract manufacturing and OEM sales experience plus business travel flexibility.
The Program Manager is responsible for planning and directing operations, shipping, and receiving activities related to service and production, to ensure efficient, timely, and cost-effective manufacturing operations. The Program Manager fosters a collaborative team environment that encourages creativity, continuous improvement, and innovation, driving operational excellence and aligning with the company's long-term objectives.
· Serve as the primary point of contact for assigned customer accounts, ensuring alignment of program goals with overall business objectives.
· Lead the development, execution, and ongoing management of customer-specific programs, with a focus on seamless new service introductions and exceptional customer satisfaction.
· Own and manage the quoting process, order generation, gross profit margins, and strategic account planning for a defined portfolio of customers.
· Proactively identify and address internal and external project risks or issues; escalate as necessary to ensure timely resolution and project success.
· Drive continuous improvement in the new product introduction (NPI) process by identifying inefficiencies and implementing effective solutions.
· Collaborate cross-functionally with Service Operations, Service Shipping, Service Receiving, Customer Service, Engineering, Manufacturing, and other departments to ensure alignment and execution of customer requirements.
· Conduct regular customer business reviews to assess performance, identify opportunities, and reinforce customer relationships.
· Prepare and present regular sales and program performance reports to internal stakeholders and senior management.
· Leverage experience in contract manufacturing and OEM sales to navigate complex business practices and deliver effective solutions.
· Ensure all programs and activities are in full compliance with the company’s Corporate Principles, policies, and quality standards.
· Maintain flexibility for business travel as required to support customer needs and business development.
· Perform other related duties and responsibilities as assigned to support the success of the program and organization.