Program Manager Retirement Services

ADP Retirement Services is hiring a Program Manager, Product Planning.

This position will be in either Florham Park, NJ or Louisville, KY. We will consider internal SBS – RS Implementation associates currently at other locations based on seating.

• Are you passionate about leading strategic initiatives that drive innovation, operational improvements, and business growth?
• Do you enjoy collaborating across business functions to transform ideas into actionable plans and successful outcomes?
• Are you looking for an opportunity where you can combine project management expertise, retirement industry knowledge, and business partnership skills to make a meaningful impact?

If so, this may be the opportunity you've been searching for.

As a Program Manager, Product Planning, you will play a critical role in leading strategic projects and product initiatives across the Retirement Services organization. You will partner with stakeholders across Legal, Operations, Client Service, Finance, Product Marketing, Investment Services, New Business, and other ADP business units to define business requirements, manage project execution, and drive successful outcomes.

In this role, you'll serve as both a project leader and business partner, helping bring new products, features, regulatory initiatives, operational enhancements, and strategic opportunities to life. Success requires strong project management skills, business acumen, retirement industry expertise, and the ability to influence and collaborate across all levels of the organization. This will be supporting both traditional 401(k) and SIMPLE IRA.

What You'll Do

Here's what you can expect on a typical day:

Program & Project Leadership

• Lead strategic projects and initiatives that support Retirement Services business objectives.
• Manage a portfolio of projects that may include product enhancements, regulatory updates, operational efficiencies, new vendor relationships, and new product development.
• Develop project plans, timelines, milestones, and governance structures that support successful execution.
• Facilitate project meetings, monitor progress, manage risks, and ensure deliverables are completed on schedule.
• Drive accountability across project teams while balancing competing priorities and stakeholder expectations.

Business Requirements & Solution Development

• Partner with business stakeholders to understand project goals, challenges, and desired outcomes.
• Facilitate discovery sessions to gather, document, and validate business requirements.
• Translate complex business needs into actionable requirements and implementation plans.
• Collaborate with stakeholders to assess project scope, business impact, resource requirements, and expected benefits.
• Ensure solutions align with business objectives, client needs, and operational capabilities.

Cross-Functional Collaboration

• Serve as a key liaison between Retirement Services departments and other ADP business units.
• Partner closely with Legal, Operations, Client Service, Finance, Product Marketing, Investment Services, and New Business teams.
• Build strong relationships with stakeholders and facilitate collaboration across multiple functions.
• Support alignment between business priorities, strategic initiatives, and operational execution.

Product & Regulatory Initiatives

• Lead initiatives involving new product development, product enhancements, and retirement industry regulatory changes.
• Assess operational, client, and business impacts related to proposed product or regulatory changes.
• Coordinate implementation activities across multiple teams to ensure successful delivery.
• Support the development of scalable processes and solutions that improve business performance and client outcomes.

Communication & Executive Reporting

• Provide regular project updates, status reporting, and recommendations to business leaders and stakeholders.
• Communicate project risks, dependencies, key decisions, and implementation timelines.
• Present complex information clearly to technical and non-technical audiences.
• Build executive-level communications that support informed decision-making.

Team Support & Mentorship

• Provide guidance, coaching, and support to project team members and newer project managers.
• Share best practices, lessons learned, and project management expertise across the organization.
• Serve as a subject matter resource for Retirement Services products, processes, and business operations.
• Support continuous improvement initiatives that strengthen project delivery and organizational effectiveness.

TO SUCCEED IN THIS ROLE:

Required Qualifications

• 5+ years of experience in product planning, project management, program management, process improvement, product development, or a related field.
• Subject matter expertise in ADP 401(k) and/or SIMPLE IRA products and services.
• Demonstrated experience leading cross-functional projects from planning through implementation.
• Strong business analysis and requirements-gathering capabilities.
• Experience managing complex initiatives involving multiple stakeholders and business functions.
• Proven ability to influence decision-making and build consensus across organizations.
• Strong organizational, analytical, and problem-solving skills.
• Excellent communication, presentation, and stakeholder management abilities.
• Ability to manage multiple priorities in a fast-paced, dynamic environment.

A college degree is great but not required. What's more important is having the skills needed to perform successfully in this role.

Other acceptable experiences could include:

• Equivalent experience in Project Management, Program Management, Retirement Services, Product Development, Business Analysis, Operations, Process Improvement, or related disciplines.
• Military experience. We recognize and appreciate the leadership, adaptability, organization, teamwork, execution, and problem-solving skills developed through military service and welcome those experiences in our organization.