Program Manager - Santa Clara County

Position Title: Program Manager

Program: Site-Based Leadership

Work location: San Jose with some travel to surrounding counties

Classification: Full-time (1 FTE), permanent, Non-Exempt

Compensation: $72,000 to $75,000 DOE

Reports to: SCC Site Director



The Position: The Program Manager for Santa Clara County Site is responsible for ensuring that YWFC’s programs are consistently meeting their goals and objectives. As the supervisor and mentor for program staff, this position provides consistent training and learning opportunities so that staff can achieve organizational and programmatic goals and objectives, implement programs and activities, and creates & maintains safe and pro-active spaces where cis and trans women and girls, and gender expansive youth of color that have grown up in poverty can teach and learn from one another while simultaneously building community.

Using YWFC’s Theory of Change and core methodologies, the Program Manager ensures that the YWFC Santa Clara County site moves from a place of harm reduction, education as a practice of freedom, and progressive youth development theory, ensuring they are present in all program components and activities. The Program Manager oversees all program operations, thus maintaining all data and administrative systems related to the delivery of effective service and programmatic functions, including overseeing all reporting requirements and supervision of program staff.

General Duties:

• Oversee YWFC’s core level II & III programs ensuring that they are focused on building power and voice of youth through internships, circles, self-determination advocacy, and civic engagement.
• Oversee and direct assigned programs, ensuring programs are of the highest quality and in alignment with YWFC Theory of Change, meeting the needs of the young people they serve, following YWFC’s guidelines, and meeting all contractual requirements.
• Support a process for recruitment, selection, and orientation for new program hires, and youth staff, and ensure in compliance with YWFC onboarding and hiring protocol
• Supervise and train assigned program staff ensuring they are meeting grant deliverables, and have the tools and resources to meet the expectations of their positions and fulfill the duties outlined in their position agreement .
• Co-manage program budgets and conduct expense control and variance analysis on a monthly basis in partnership with Site Director
• Oversee and implement an annual curriculum development process for each program using person centered participatory approach, YWFC Theory of Change, and YWFC Leadership Rubric in partnership with Site Director and Site Team
• Develop and update annual work plans in partnership with Program Staff and Site Director
• Ensure program staff are reporting program activities to you on a monthly basis including any grant deliverables (outputs and outcomes), qualitative and quantitative data, and formal evaluation tools that were used and feedback.
• Work with youth to increase their ability to advocate for themselves and navigate the systems and service providers they are involved with.
• Participate in YWFC’s movement, policy, and local campaign work on an ongoing basis including; participating in strategy and strategy related meetings as necessary, participating in work to advance local campaigns, represent the organization publicly as requested and approved, and participate in coalitions and other community based work as approved/ requested by supervisor
• Embody and model the values of the organization: Sisterhood, Self-determination, Social Justice, and Spirituality.

Reporting and Evaluation

• Maintain and enter data into appropriate data systems for reporting for both city and county, and foundation grant requirements and internal organizational systems/databases in a timely manner
• Maintain weekly program notes, and collect data pertaining to programmatic goals to contribute to quarterly progress reports
• Facilitate weekly Mic-Check meetings with other team members to ensure holistic support and additional support strategies needed to better support participant, and ensure accurate reporting
• Oversee all reporting requirements for your respective work plans (monthly reports, data collection, operations reports, Supervision check ins, etc.) and ensure all proper forms are completed, progress is monitored, and data is updated.
• Provide monthly program summaries to the Site Director including quantitative and qualitative data of all programmatic activities, trainings and outcomes pertaining to programmatic goals for programs
• Ensure programs are evaluated and updated on an ongoing basis ,and that feedback and findings from evaluations are used to develop, revise, and update programs and activities
• Track participant attendance and engagement, and provide support and accountability to youth fellows and interns around consistent attendance and engaged participation, including conducting and documenting learning opportunities, verbal and written write ups and developing transition plans when needed
• Ensure program forms, overviews, flyers, curriculums, and any other significant program data is updated and stored appropriately, in accordance with YWFC’s filing and storage procedures

Management and Administrative:

• Attend regularly scheduled supervision and other planning and strategy meetings as set by the Site Director and Senior Leadership Team.
• Facilitate regular program strategy meetings and weekly 1:1 supervision meetings with program staff
• Build and maintain relationships in the community that increase YWFC’s ability to fulfill its mission, and increase the success of programmatic efforts
• Work with the Executive Team to identify opportunities to increase your visibility in the community that directly increase YWFC’s impact including; Commissions, Boards, Committees, etc.
• Work to ensure the organization’s mission, vision, and guiding principles are a guide to your work at the Center and that all program activities, curriculums, etc. are developed based on these principles.
• Manager special and additional projects, and tasks as needed and directed by supervisor and other YWFC Directors in efforts to support the advancement of YWFC and site goals
• Create ongoing opportunities for leadership development of young women that we work with including opportunities to learn new tasks and skills, take leadership in the work, and engage in ongoing opportunities.
• Respond to emails, text messages, and other correspondence in a timely manner
• Participate in YWFC events, staff meetings, trainings, and staff development opportunities on an ongoing basis