Program Manager - Self-Directed Services

Job Title: Orion ISO Program Manager Location: Golden Valley, MNWage: $63,000 annual salary including Full-Time benefitsSchedule: Monday-Friday typical daytime business hours. Work from home eligible after 3 months of employment. Job Summary: The Orion ISO Program Manager oversees the financial aspects of self-directed services for people with disabilities, the elderly, and other waiver programs. The Program Manager’s primary responsibility is to supervise a team of service coordinators who act as the liaison between the county, the participant or individual receiving services, and internal departments such as payroll and billing. This position will also include maintaining a partial caseload of participants. Essential Job Duties:Directly supervise team of 15 ISO CoordinatorsTrain, onboard, and evaluate employeesFacilitate staff meetingsAdminister DHS policy through training and supervisionAct as a liaison between the participant, county, and organizationUnderstand and implement self-directed program requirementsMonitor, manage, and audit budgetsProvide customer service via telephone and email to participantsIdentify and resolve barriers within the departmentWork across departments for strategic planningDevelop internal processes and proceduresRequired Qualifications: Must have the ability to multitask and maintain a high standard of professional customer service.Creativity, critical thinking, and strong analytical skills required.Proficiency in Microsoft Office (i.e., Microsoft Excel and Word).Successful clearance of Department of Human Services background checkSuccessful clearance of Motor Vehicle Background Check and acceptable driving record per Company PolicyPreferred Qualifications: 4-year degree preferred in Human Services, Psychology, Social Work, Sociology or Communications.Supervisory and organizational development experience preferred Demonstrate success supervising employees and show effective verbal and written skills with the ability to communicate complex concepts to all individuals. Ability to anticipate issues, problem-solve with innovative ideas, and execute a strategic plan. Preferred experience working within the social service field