Program Manager

The Senior Friendship Centers has an opening for a dynamic

Program Manager - Lee County

Are you a people-focused leader who enjoys building relationships, solving problems, and making a meaningful impact in your community? Senior Friendship Centers is seeking an experienced Program Manager to lead our Nutrition Program throughout Lee County.

In this hands-on leadership role, you will oversee our social dining sites and Home Delivered Meals program, ensuring older adults throughout the community receive nutritious meals and exceptional service. You will supervise dining site and assessment staff, coordinate daily operations, and help ensure our programs meet all regulatory and quality standards. As part of our collaborative team, you will cover all Lee County Nutrition roles when coverage is needed.

The ideal candidate is an organized, energetic, and compassionate leader who enjoys working with people and creating a welcoming, hospitality-centered environment. Success in this role requires strong leadership, communication, and organizational skills, along with the ability to effectively manage staff, coordinate multiple locations, and oversee the logistics of a large-scale nutrition program. To best serve all the guests in Lee County, being bilingual in Spanish and English is a must.

At Senior Friendship Centers, you'll join an organization dedicated to helping older adults live healthier, more connected lives. Each year, our Nutrition Program serves older adults across Sarasota, DeSoto, Charlotte, and Lee Counties.

This is an in-office (40 hours/week), Monday–Friday position. We offer a robust benefits package including health, dental, and vision coverage; generous paid time off; paid holidays; a 403(b) retirement plan with employer match; and—most importantly—the chance to do meaningful work with an organization that truly cares. If you’re ready to make an impact, we’d love to hear from you—apply today!

Essential Functions:

Operational

• Supervise, train, schedule, and evaluate the work of the Nutrition department employees and volunteers. Make frequent personal and telephone contact and oversee routes to provide supervision, support, answer questions, and resolve problems.

• Oversee the ordering, portioning, packaging, delivery of congregate and home delivered meals, take service requests and resolve client transportation and food delivery issues, coordinate home delivered meal routes to ensure quality, food safety, and customer satisfaction.

• Assure full compliance and training to meet all federal funding and local funding requirements; including but not limited to the accurate compilation and submission of weekly reports on dining sites and home delivered meals activities, including tracking of meals, data entry, reconciliation of paperwork, and submission to the Nutrition Director and the fiscal staff, as applicable.

• Responsible for all recordkeeping to support monitoring visits, audits, and other evaluations.

• Responsible for complete and current dining client files/assessments.

• Attend Health Fairs, Expos for outreach, and volunteer recruitment. Participate in fundraising and outreach activities to promote the organization’s mission.

• Oversee and manages all internal data and sequencing of Home Delivered Meals.

• Coordinate the Nutrition consultant and food service providers to arrange for well-coordinated and quality service delivery. Arranges emergency meals as authorized. Works with and assists Area Agencies and other funders' needs and with monitoring visits.

• Oversees work of dining site; advisory councils; attends quarterly meetings, prepares agenda, and approves new members.

• Conducts and/or delegates “HDM Only” client assessments.

• Maintains all client files and documentation for “nutrition only” clients. Refers clients to Case Management when non-nutrition-based needs arise.

• Ensures processes and protocols are in place to collect, account for, and arranges for or provide the delivery of donation deposits to designated destinations; prepare reports on dining site activity; attend periodic meetings with supervisor, caterer representatives, other site managers, and nutrition specialists.

• Provides recommendations regarding expenditures. Responds to questions from other departments.

• Backup support to Nutrition staff in their absence, or where needed to fulfill program obligations and make regular site visits to all congregate sites to ensure compliance.

• Attend staff meetings, training, and seminars as required.

Supervisory Responsibilities:

• Assessment Coordinator, Nutrition Coordinators, and Volunteers.

Organizational:

• Must comply with all Senior Friendship Centers personnel policies.

• Must protect the safety and health of staff, volunteers, participants, and others by observing and following the organization's safety and incident policies.

Other Duties:

Please note while this job description is intended to be an accurate reflection of the primary requirements of the job, this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Management reserves the right to add or remove duties, responsibilities, and activities at any time with or without notice when circumstances (e.g. emergencies, changes in workload, rush jobs, or technological developments) dictate.