Program Manager
Summary
On-site operations leader for a behavioral health provider: the Program Manager runs daily operations across multiple treatment facilities — creating staff schedules, ensuring regulatory/HIPAA compliance, overseeing intake and EHR documentation, budgeting, and reporting to senior administration.
Job Summary
The Program Manager provides on-site leadership at assigned facilities and ensures daily operations are run in compliance with all SHW policies, procedures, and regulatory requirements. This role oversees operations across multiple sites, monitors program performance, and ensures consistency with the operations manual and licensing standards. The Program Manager engages with staff and clients to maintain a structured, safe, and efficient environment, addresses operational issues as they arise, and implements processes to improve workflow and service delivery. Regular reporting on staffing, compliance, and operational effectiveness is also required.
Essential Functions
- Oversee daily program operations and ensure all scheduled activities are implemented, including approved program changes.
- Ensure timely ordering of food, office, and program supplies.
- Support onboarding and training of new staff and maintain a calm, therapeutic environment.
- Oversee intake processes to ensure required assessments and documentation are completed for quality care and accurate billing.
- Create weekly staff schedules to ensure appropriate coverage at all times.
- Monitor group and individual service delivery to meet treatment and billing requirements.
- Provide regular operational, staffing, and productivity reports to senior administration.
- Oversee monthly budgeting and basic financial tracking.
- Conduct community outreach and maintain referral relationships as needed.
- Support crisis response and ensure incidents are reported according to protocol.
- Ensure timely and accurate EHR documentation to support compliance and billing.
- Assist with disciplinary actions and staff accountability.
- Oversee facility compliance, inspections, and safety requirements.
- Lead staff meetings and provide ongoing leadership and direction.
- Maintain compliance with HIPAA and 42 CFR Part 2 confidentiality rules.
- Communicate effectively with a multidisciplinary team and oversee multiple sites.
- Maintain schedule flexibility and provide clinical services (groups or individual sessions) as needed.