Program Manager

About the Role

The Program Manager oversees the daily operations, staff, and service delivery of a U.S.VETS site. This role ensures programs operate effectively, meet contractual and regulatory requirements, and deliver high-quality services to veterans experiencing homelessness and their families. The Program Manager leads program teams, monitors outcomes and budgets, strengthens community partnerships, and supports veterans in achieving housing stability and greater independence.

What You’ll Do

Program Leadership & Operations

• Oversee daily operations across site programs, ensuring effective service delivery and alignment with organizational goals.

• Supervise program coordinators and other program leadership staff, including hiring, coaching, performance management, and staff development.

• Monitor program outcomes, staffing levels, budgets, and resource needs.

• Promote a safe, supportive, and therapeutic environment for veterans and families.

• Facilitate team meetings, review timesheets, and provide guidance on program operations and staff performance.

Veteran Services & Community Partnerships

• Oversee service delivery across case management, housing, workforce development, outreach, and residential programs.

• Provide support with crisis intervention, case consultation, and conflict resolution as needed.

• Coordinate with clinical, facilities, and operations teams to support integrated services and site needs.

• Maintain relationships with the Department of Veterans Affairs (VA), Continuum of Care, funders, landlords, and community organizations.

• Represent U.S.VETS in community meetings, collaborative initiatives, and partner engagements.

Compliance & Administration

• Ensure compliance with applicable federal, state, and local regulations, grant requirements, and funding standards.

• Oversee program documentation, data accuracy, reporting, audits, and required records.

• Support the development and implementation of policies, procedures, and client forms.

• Participate in national program meetings and organization-wide initiatives.

Site & Resource Management

• Coordinate facility needs, maintenance requests, site readiness, and emergency preparedness.

• Monitor program inventory, supplies, vehicle usage, and food service operations.

• Partner with the Executive Director to identify program needs, improvement opportunities, and potential service expansions.

• Lead special projects and continuous improvement initiatives to strengthen program effectivenes