Program Manager with Security Clearance

Top Skills' Details Seeking a seasoned Program Manager - ITSM to lead the delivery of managed services for MIT Lincoln Labs. The ideal candidate is a dynamic leader with deep expertise in IT Service Management (ITSM), ITIL best practices, and hands-on experience with ServiceNow. Job Description 1. Service Delivery Management Oversee end-to-end delivery of managed services with a focus on quality and efficiency Ensure adherence to SLAs, KPIs, and contractual obligations Proactively monitor perfo…