Program Manager - Youth and Young Adult Housing

The Program Manager for Youth and Young Adult Housing is responsible for supporting continuous professional growth, identifying and pursuing additional contract opportunities, administrative duties and case management supervision for the Youth and Young Adult Housing Program (YAHP). In addition, the Program Manager will be responsible for quality assurance, data collection, and coordination of services, documentation, reliability and accountability for YAHP programs and staff. The Program Manager will create reports as required by various funders and proactively implement systems and processes necessary to maintain quality standards of service delivery. The Program Manager will be responsible for community representation in Eastern Washington and promotion of all YAHP and the broader YYAS programming as needed.

Responsibilities:

Administrative Responsibilities

• Understand, implement, and follow the program contracts as well as program guidelines.
• Creation of internal staff documentation and policies and procedures for continuous quality improvement, including ongoing process evaluation and adaptation.
• Collect, track and analyze data to inform strategic program planning and decision-making
• Prepare reports and implement evaluation tools as required by the contracts.
• Ensure compliance with contract requirements, including but not limited to:
  • Maintaining client electronic records and documentation
  • Ensuring complete and accurate case note records
  • Monitoring data systems including internal and any required external database records
  • Completing associated file reviews and data quality monitoring
• Ensure programs, policies, supports and other services are consistently applied across the service region .
• Design agendas, facilitate training and lead staff meetings. Coordinate continuing education and service training.
• Coordinate and collaborate with other agency programs, community partners and resources, and stakeholders to ensure clients and staff receive support appropriate to their needs.
• Build positive Eastern Washington & statewide presence through community engagement, attendance at community meetings, and giving presentations as needed.
• Represent YYAS and agency interests and perspectives in community settings, and coordinate with Director to coordinate appropriate response where necessary.
• Assist with YYAS housing program spending management, rental projections and completion of rental accounting duties as assigned. Provide accurate and complete information to the Director for the development of the annual budget.
• Conduct community building and outreach as necessary in recruitment of landlords, property managers, public housing authorities, and other partners necessary to support the delivery of YAHP services.
• Build a working relationship with finance, HR, IT and other internal admin entities as needed.
• Identify areas that may be out of regulation or compliance and report to Director.

Supervision of Case Managers

• Assists with onboarding and hiring process of new staff.
• Complete reoccurring shadowing of staff to ensure quality service delivery.
• Ability to adjust with contract changes & program limitations while assisting staff through change management.
• Provide ongoing regular supervision & support of case management staff in locations across Regions 1 & 2 YYAS offices in Richland, Yakima, Wenatchee, and Spokane.
• Keep detailed staff supervision & professional development notes and records.
• Complete annual evaluations of staff and monitor the progress of performance goals.
• Compile compete and detailed documentation in support of both staff professional development and disciplinary responses

Perform other duties as assigned