Program Resident Monitor
POSITION TITLE: Program Resident Monitor
Shift: Swing Shift Mon.-Tues. 4pm-11:30pm – Graveyard Shift Fri.-Sat. 11pm-7:30am
The Program Resident Monitor plays a vital role in ensuring the safety, security, and overall well-being of participants in the Pathway Home program.
This position involves active collaboration with staff to deliver essential resources, conduct regular wellness checks, and uphold a secure, respectful, and inclusive environment.
Monitors are stationed outdoors to maintain high visibility, enabling proactive observation and responsive support for all participants.
DUTIES/RESPONSIBILITIES
- Conduct regular wellness checks to ensure participant’s safety and well-being.
- Provide access to meals and snacks, ensuring participants are adequately nourished during their stay at Pathway Home
- Support participants transitioning from outdoor living or vehicles to indoor accommodations
- Engage participants in harm reduction services and offer supportive resources as needed
- Collaborated with housekeeping, maintenance and program staff to ensure the provision of clean linens, hygiene supplies, and janitorial services
- Assist in implementing and maintaining site security plans, including monitoring entry and exit points, ensuring adequate lighting, and de-escalating conflicts
- Report on security or safety concerns to program management and on-site security personnel
- Provide reasonable accommodation for individuals with disabilities, families and those with emotional or service animals in compliance with ADA
- Ensure services and accommodations respect participants’ self-identified gender identities
- Ensure that participants receive three nutritious meals daily, including two hot meals
- Post daily menus and meal schedules in visible locations
- Distribute hygiene supplies such as soap, toilet paper, feminine hygiene products, etc.
- Work closely with program staff, housekeeping, and community partners to meet participants needs
- Other duties as assigned by leadership