Program Specialist - Business Manager

The Program Specialist - Business Manager is responsible for managing and overseeing staff and resources assigned to the care line to accomplish the goals and objectives of the facility and Associate Chief of Staff (ACOS), Mental Health Care Line. The worked performed by the incumbent and staff ultimately affects the plans, goals and effectiveness of the Wilmington Veterans Affairs Medical Center's operations in providing complex Veterans services.

The Program Specialist - Business Manager responsibilities reside in the Mental Health Care Line, which provides inpatient and outpatient clinical services to enrolled patients. These service areas include oversight of the Mental Health Outpatient, Substance Use Disorder Program, Primary Care Integrated Mental Health Program, and Mental Health Recovery Program. Duties and Responsibilities include, but aren't limited to: Program Oversight, Evaluation & Strategic Planning 75% Provides executive level support, analysis and report preparation to the ACOS. Makes recommendations for change and manages their areas of responsibility long and short-range facility space plans to meet the needs of the Veterans served at the VMAC and staff. Develops management improvement programs or revises policy and procedure requirements for more effective application of various administrative and clinical management systems such as reports management, information management, etc. Formulates recommendations to include specific plans to address/correct deficiencies and/or to increase positive accomplishments of administrative/clinical practices. Supports the Care Line Leader and secondarily to other management officials by analyzing, involving, advising on and/or coordination health care delivery systems and operations at the health care system. Assists in the developing of all information required for policies, procedures, programs, education, research, and other special requirements. Evaluates programs against short and long-range agency objectives, prepares and contributes to reports and other presentations on program planning and evaluation, and acts as a liaison or handles communications with persons and/or groups within and outside the Care Line, Medical Center and VISN. Analyzes and evaluates on a quantitative or qualitative basis the efficiency and effectiveness of programs or operations in meeting established goals and objectives. Interprets VHA and VISN policy and translates it to the Care Line, and medical center level in the form of medical center policy. Reviews correspondence on behalf of their Care Line Leader and responds to inquiries on behalf of the Medical Center Leadership. and reviews proposed programmatic and policy changes involving service line, analyzing and evaluating functionality and other aspects of programs and policies for the Care Line Leader. Coordinates and tracks staff recruitment efforts for services under their Care Line Leader. Performs analytical and evaluative work associated with maintaining daily clinical operations and managing other areas under their Care Line's responsibility. Assumes and performs all duties associated with Contract Officer Representative to include: purchase cards, travel costs, travel card expense reports, invoice and purchase orders, collections, expense reviews, and all other financially related business functions in the care line. Identifies barriers to providing exceptional customer service by using customer feedback in planning and providing products and services to enhance the overall customer service experience of all Veterans, staff and visitors. Administration and Acquisition 25% Knowledge of Joint Commission, CARF and other external accreditation source rules and regulations. Oversees all acquisition processes within the Mental Health Care Line and is the liaison with contractors to assure all components of the contracts are being met via monitoring all contracting processes and fiscal oversight performance reviews. Services as functional matter expert on the provisions of contracts and contract manuals Performs other duties as assigned. Work Schedule: Full-Time, Monday - Friday, 8:00am - 4:30pm EST. Compressed/Flexible: Not Authorized Virtual: This is not a virtual position. Position Description/PD#: Program Specialist - Business Manager/PD023940 Relocation/Recruitment Incentives: Not authorized Critical Skills Incentive (CSI): Not Authorized Permanent Change of Station (PCS): Not Authorized

You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.