Program Specialist (Rotating Shift)

Responsibilities

• Manage the centralized mailbox and monitor incoming requests.
• Assess, categorize, and prioritize tickets based on urgency, risk, and service level requirements.
• Identify the appropriate owner and assign tickets to Program Coordinators.
• Maintain work instructions, SOPs, trackers, templates, and process references to support consistent execution.
• Extract scheduled reports and coordinate assignment to Program Coordinators.
• Manage critical issues and escalations requiring immediate attention.
• Collaborate with team leaders and other specialists to support smooth operations and timely issue resolution for contractors and suppliers.

Required Skills & Experience

• 1–2 years of experience in contingent workforce management, MSP, HR operations, customer support, shared services, workforce administration, or a related field.
• Strong organizational and multitasking skills in a fast-paced environment.
• Excellent written and verbal communication skills.
• Customer-focused and adaptable across diverse scenarios.
• Amenable to shifting schedule and hybrid work setup based in Ortigas, Pasig.
• Experience in an RPO, staffing, or global capability center environment.

As a workplace, we focus on relationships – with each other, our clients and our candidates - in fact serving others is one of our core values. We support open communication and recognize that giving constructive criticism can be even harder than receiving it. We appreciate the fearless and the passionate, who force us to be better. Everything we do sits on a pillar of diversity - diverse perspectives, backgrounds and ideas drive innovation and make us successful.

See what it’s like to work at AGS by searching #LifeAtAGS on any social network.