Program Specialist

Serves as the Memphis VAMC Assistant Fisher House Manager (AFHM) and is responsible for on-site management, planning, operation, and administrative coordination of the multi-phased lodging program. The Fisher House is used by families of Veterans are receiving care at the VAMC. This job will close when we have received 50 applications which may be sooner than the closing date

The Incumbent assists with the development of standard operating procedures concerning liaison activities between the VHA facility and the Fisher House program within the framework of existing regulations and policy. Develops operating procedures related to facility maintenance/repairs and prepares and submits work requests. Determines the appropriate method of accomplishing identified work based on policy and procedures and ensures the safety and welfare of guests. Regularly assesses the resource needs of the facility's Fisher House and the utilization of resources, recommending appropriate actions to adequately maintain the Fisher House and to assure an appropriate level of operation. Major duties and responsibilities include but are no limited to: Oversee, monitor, and coordinate the lodging program consisting of the Fisher House and off-site lodging. Operate government vehicles, to include passenger cars and vans. Manages Fisher House operations and assures that the needs of Fisher House guests are met, including orienting guests to the Fisher House and its programs. Solicits, analyzes, and reports feedback from patients and families regarding their experience with Fisher House lodging. Assists with the development of standard operating procedures concerning liaison activities between the VHA facility and the Fisher. House program within the framework of existing regulations and policy. Maintains effective working relationships with community organizations and promotes good relations between the VA and the community and at times, represents the VAMC at various functions concerning the Fisher House. Monitors the utilization of resources, recommending appropriate actions to adequately maintain the Fisher House and to assure an appropriate level of operation. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Sun-Wed; 0730-1800 Telework: This position is not authorized for telework. Position Description/PD#: Program Specialist/PD505150 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

You must be a U.S. Citizen to apply for this job. To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.