Program Specialist

The Program Specialist is located in the Specialty and Hospital Medicine Service Line of the Nebraska Western Iowa Health Care System. The incumbent reports to the Administrative Officer in the Specialty and Hospital Medicine Service Line. Provides support to all subspecialties and units comprising the Specialty and Hospital Medicine Service Line.

Major duties include but are not limited to: Collect and review clinic utilization data; make recommendations on effective utilization of providers within Specialty Medicine clinical areas Review data and workload in outpatient clinical areas including overbooking of patients, scheduling of new patients, clinic note closures and resolving consults; provide recommendations to leadership to improve productivity and expand services. Use data/metrics to monitor and identify quality of health outcomes in areas of data quality, accuracy, and timeliness. Recommend clinical capacity and needs based on thorough knowledge of policies, costs and operating procedures. Review and develop guidance and policies that will facilitate standardized processes within the facility and applicable CBOCs. Analyze Care in the Community and healthcare access trends; Collaborate with various groups at CBOCs to explore expansion of services, maximize productivity, and improve access to care. Evaluate assigned processes to determine areas of effectiveness, efficiency, and improvement; recommends areas of improvement to Administrative Officer and Service Chief Provide technical advice to clinical personnel regarding labor mapping and workload Assist with procurement of clinical equipment within Specialty Medicine Department Serve as service Level ADPAC; troubleshooting basic IT issues such as Active Directory accounts, CPRS account issues, requests new/updates/terminates user accounts. Performs other duties as assigned. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday - Friday, 7:00am - 6:00pm (flexible/compressed schedule available, 80 hours bi-weekly) Compressed/Flexible: Available Telework: This position may be authorized for Ad-Hoc telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Specialist/PD707120 and PD707110 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.