Program Staff Supervisor - Salem, MA Housing Services Program

GENERAL SUMMARY OF POSITION

The primary focus of the Program Staff Supervisor is to provide onsite assistance to program residents in the Emergency Assistance Housing Program, as well as, provide supervision, guidance and coaching to Direct Care staff. This position will focus on maintaining the safety, security and ensuring program protocols and procedures are adhered to.

Schedule: This is a full-time position (40 hours per week) with a split schedule consisting of three 4:00 PM–12:00 AM shifts and two 12:00 AM–8:00 AM shifts. Specific workdays will be discussed during the interview process. (Salem, MA)

ESSENTIAL JOB FUNCTIONS*

• Ensure the cleanliness of common areas.
• Remain awake, alert, and available to respond throughout the shift, and avoid behavior that gives the appearance of sleeping.
• Ensure hourly indoor and outdoor rounds are completed on each shift
• Complete shift and incident reports for each shift.
• Report any maintenance requests or call for emergency maintenance as required.
• Receive new families for placement as needed.
• Responsible for ensuring families keep common areas and hallways free from all personal belongings.
• Monitor entry and exit points; ensure sign-in/out procedures and safety protocols are followed.
• Maintain keys for units in the locked key box.
• Ensure visiting guidelines are adhered to.
• Mediate tenant concerns that may arise on shift.
• Monitor the security system and report any issues or specific concerns.
• Utilize email, phone and written means of communication.
• Clean units once families exit the shelter.
• Respond appropriately to emergencies and support evacuation drills to ensure families understand safety procedures.
• Assess any maintenance issues reported by families after hours by entering the affected units and thereafter contact the landlord or Centerboard’s maintenance crew.
• Ensure accuracy of the cash in the “laundry lockbox” by completing a double count with staff from the previous shift- report any discrepancies to a supervisor immediately.
• Oversee Direct Care Staff at various locations, review and approve timecards, document supervision discussions in internal database.
• Ensure completion of staff required training and follow up on outstanding requirements.
• Any other tasks or duties as required for program operations.