Program Support Assistant (OA)

The position is in the Geriatrics and Extended Care (GEC) Department under the Home-Based Primary Care (HBPC) Section. The primary purpose of the position is to serve as the program support assistant (PSA) under the direction of the HBPC Program Manager. The HBPC Program model primarily targets Veterans with complex chronic diseases that worsen over time and provides interdisciplinary care that is longitudinal and comprehensive rather than episodic and single problem focused.

Duties include but not limited to: The incumbent provides administrative services to Veterans such as determining the eligibility of patients for admission to the HBPC program, assisting with administrative completion of forms or documents, etc., as well as assisting other HBPC PACTs as the need arises. The incumbent plays an integral role in identifying and developing ways to resolve problems with the administrative and clinical staff on customer service, patient flow, and data validation issues. Performs general clerical and administrative duties to include ordering office supplies, preparing correspondence; meeting minutes; compiling reports; extracting and organizing data; reviewing documents for accuracy; maintaining files; and managing and maintaining databases. Executes several office automation functions such as storing and retrieving electronic documents and files; formatting letters; creating and compiling HBPC weekly, monthly, quarterly and annual reports and memoranda; and preparing materials for publications such as pamphlets, forms, graphs or technical manuals. Responsible for collecting, compiling, and tracking statistical and programmatic data in support of HBPC operations and for reporting outcomes in relation to established performance measures, goals, and objectives. Serves as HBPC Fleet vehicle coordinator, managing all administrative requirements associated with government-owned vehicles utilized by field-based clinical staff. Maintains a calendar and coordinates meetings (i.e., interdisciplinary staff meetings, care planning meetings) and conference calls as well as prepares materials for these events. Responsible for recording and typing minutes and assisting the Program Director and Medical Director with administrative functions. Performs timekeeping for GEC Nursing including payroll and time and leave requirements. The PSA maintains equipment inventory list specific for the program and conducts annual physical inventory of equipment when requested. Generates a variety of materials for distribution including incoming and outgoing correspondence, forms, statistical reports, etc.; maintains cumulative records on program reports and responses; routine data and information requested from outside services; policy statements; confidential patient records, medications and equipment; home visits, patient status, supplies, HBPC fiscal budget, phone consultations, etc. Work Schedule: Monday - Friday, 7:30am - 4:00pm Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant (OA)/PD150230 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Authorized Permanent Change of Station (PCS): Not Authorized

You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.