Program Support Assistant (OA)

The Program Support Assistant (OA) for the Primary Care Service is responsible for assisting the (ACOS), Ambulatory Care, and the Director of Primary Care who clinically oversee the entire Ambulatory Care Service: Clinical, Research an Statistical Issues. They will coordinate a variety of projects, functions, studies, and administrative activities for the Primary Care Service.

Duties and responsibilities include, but are not limited to: Schedules coordinating calendar appointments and identify scheduling conflicts and inform the Chiefs of the conflicts so that the issue can be resolved. Serves as the Primary time keeper and will manage and resolve time and attendance issues. Serves as the primary source for all clerical issues arising in the Administrative office and is responsible for resolving these issues as appropriate. Prepare meeting minutes, memorandum, letters, and track through completion, and will be able to give accurate status on all documents incoming/outgoing from the administrative office. Provide callers with information, answers to inquiry, and can resolve complex matters requiring little or no supervision. Independently handles and manages sensitive personnel information throughout the course of his/her daily activities Maintain files for employees and update as necessary. Ensures that folders are updated with physician licensures and training. Act as the liaison between Primary Care Chief and HR/Credentialing office by assisting with recruitment and credentialing packages. Work Schedule: Monday -Friday, 8:00 am - 4:30pm Telework: Not Authorized Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant (OA)/PD08325A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements:The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.