Program Support Assistant (OA)

This position is pending classification consistency review; final title, series, grade may change based on OPM standards. This position is within the Associate Director of Outpatient Operations (ADOO) programs and services at the Gulf Coast Veterans Health Care System, performing a variety of clerical, administrative and technical duties/responsibilities in support of management with the intent of accomplishing the administrative requirements of ADOO services.

The Position Description (PD) associated with this position is currently undergoing a classification consistency review in accordance with Office of Personnel Management (OPM) guidelines. This process ensures that similar positions across the VA and federal government are classified consistently based on duties and responsibilities. As a result of this review, the final job title, occupational series, and/or grade level may be adjusted, including the possibility of a lower grade if the duties support that determination. If this occurs, selections will be notified and given the opportunity to accept or decline the revised offer. If a downgrade occurs after entry on duty, prior pay may be subject to overpayment review and potential debt; you will be notified of any determination and your rights. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Performs a variety of clerical, administrative and technical duties. Assists in the development of internal administrative standard operating procedures. Assists in resolving administrative problems. Receives and logs outgoing correspondence reviewing for accuracy. Develops methods for automating administrative data collection. Identifies and recommends performance indicators/goals (i,e, performance awards, leave, equal employment opportunities, etc). Identifies issues and communicates with leadership its effect. Maintains control of action correspondence, communicating follow up actions. Coordinates with staff on personnel management matters . Formulates and recommends changes in administrative policies/procedures. Compiles and prepares a wide variety of continuing or one-time special statistical and narrative reports. Maintains a continual accumulation of all types of data for reports. Work Schedule: Monday through Friday, Full-Time - 8:00AM-4:30PM - tour of duty subject to change based upon facility needs. Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant (OA)/PD03591A, PD03592A, and PD03593A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Driver's License: A current, valid state-issued Driver's License is required for this position. NOTE: We cannot accept photographs, therefore; please do not submit a copy of your license with your application package. If an interview is requested, you will be required to provide a copy of your current, valid state-issued Driver's License. Please provide your driver's license number, issuing state and expiration date. Reminder - Do not include a copy of your license; if referred for interview it may be requested at that time. Must be able to independently operate Government Vehicle. Must provide clean driving record report from the DMV during the pre-employment process. Selective Service Registration is required for males born after 12/31/1959 A pre-placement examination may be required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).