Program Support Assistant (OA)

This position is located in a specialty area within Social Work Service, and its primary purpose is to provide administrative and clerical support to a multi-disciplinary team providing counseling services to veterans.

Major duties include but are not limited to: Reviews employee workload data reports to ensure proper reporting and recording procedures. Compiles and prepares program productivity reports; consolidate daily reports into monthly and quarterly summaries. Analyzes individual and consolidated workload data and prepare instructions to implement needed changes; reports trends to supervisor. Produces a variety of documents using work processing software and transmit/receive information electronically. Designs and prepare charts and graphs for presentations based on workload data. Maintain time and attendance for staff and enter data into electronic timekeeping systems for supervisory review. Provides reception support by screening and routing telephone calls and receiving clients and visitors. Performs general filing (manual and electronic) using alphabetical, numerical, or chronological systems. Maintains financial accounting for program, including monitoring petty cash, consolidating expenditures, and assisting with budget preparation. Prepares outgoing correspondence in appropriate formats and operate/maintain office equipment. Prepares contract/fee program eligibility, treatment authorization, billing, and financial report accuracy. Performs other duties as assigned. Work Schedule: 8:30 a.m. - 5:00 p.m., Monday - Friday. Work schedule subject to change based on needs of the agency. Telework: Not Authorized Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant (OA)/PD50353A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.