Program Support Assistant (OA)

The employee serves as a Program Support Assistant (PSA) assigned to Home-Based Primary Care (HBPC) within Geriatrics and Extended Care (GEC). The position provides comprehensive administrative and technical support to HBPC and Homemaker/Home Health Aide (H/HHA) programs, which deliver interdisciplinary healthcare services to Veterans in their homes.

The Program Support Assistant Duties Include but not limited to: The employee performs a full range of administrative and technical functions in support of HBPC and H/HHA program operations. Responsibilities include processing admissions and discharges, managing referrals, coordinating patient services, and supporting the overall delivery of in-home care services. Maintains and manages HBPC program data systems by collecting, tracking, correcting, and reporting data. Assists in analyzing program data and supports leadership in identifying opportunities to improve program performance and efficiency. Provides administrative support to HBPC leadership and interdisciplinary team members by coordinating services, assisting with documentation processes, and supporting program implementation. Exercises independent judgment in managing workload, prioritizing tasks, and resolving administrative issues that arise in daily operations. Coordinates with community agencies to initiate services, ensuring appropriate procedures are followed. Provides guidance to agencies regarding billing processes, service duration, documentation requirements, and program expectations. Supports continuity of care by ensuring timely and accurate completion of administrative actions. Serves as a primary point of contact for Veterans, caregivers, HBPC staff, medical center personnel, and external community agencies. Responds to inquiries, provides program information, and facilitates communication to support coordination of care. Acts as a liaison between HBPC and other services within the VA medical center, as well as external healthcare organizations and agencies. Receives and processes referrals, assists with resolving issues, and ensures effective communication across all parties involved in patient care. Exercises tact, diplomacy, and sound judgment when interacting with individuals at all levels, including handling sensitive situations and triaging urgent requests from field clinicians, patients, and caregivers. Performs general clerical and administrative duties necessary to support daily program operations. Responsibilities include managing correspondence, maintainingorganized records, scanning, faxing, and supporting documentation management. Provides support for timekeeping, report preparation, and other administrative requirements. Maintains filing systems and ensures accuracy, confidentiality, and compliance with VA policies and procedures. Assists with operational tasks such as supporting logistics and maintaining program related documentation to ensure efficient office workflow. Complete all other duties assigned. Work Schedule: Monday-Friday 8:00am-4:30pm Position Description Title/PD#: Program Support Assistant (OA)/PD10032A Physical Requirements: The work is partly sedentary, using the computer for most of the day. Some bending and standing is required.

You must be a U.S. citizen to apply for this job Subject to a background/suitability investigation Selective Service Registration is required for males born after 12/31/1959 A complete application package; Resume, Transcripts, etc. is required Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Upon completion of your probationary period (OR INSERT "trial period"), your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period (OR INSERT "2-year trial period") during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.