Program Support Assistant (PSA)
The Program Support Assistant works as a member of one of the Teams in the Centralized Support Division located in Overland, MO. The Program Support Assistant serves a s a primary contact for the Veteran and his/her representative or advocate for Freedom of Information (FOIA) and Privacy Act (PA) requests. The PSA also serves as the primary liaison for Veterans Benefits Administration (VBA) and the National Archives and Records Administration (NARA) and Department of Defense (DOD).
Major Duties: Responsible for the care and maintenance of the claims folders and ensures that all pertinent records and documents are preserved and are neatly and orderly filed in chronological order in the correct compartment.. Analyzes claim and determine if disposition of claim and control action has been appropriately identified. Establishes or updates control action, to include all tuxedobased applications to include Veterans Benefits Management System (VBMS), Personnel Information Exchange System (PIES), CAPS and COVERS. Has a thorough understanding of the operation of CAPRI, COVERS, VACOLS, PCGL, PIES, SHARE, ARCIS, RRS, VBMS, Adobe, eMilrecs centralized mail portal and WORD. Fully utilizes these systems to input and/or access information needed in connection with the duties of the position. Requests information from Single Point of Entry (SPoE) units within the Department of Defense or National Archives and Record Administration pertaining to veteran's claim or determines that no such action is required. Makes independent determinations regarding the release of information via the Freedom of Information Act (FOIA), Privacy Act, and both Federal and State court ordered release of information. Explains VA FOIA/Privacy Act programs and entitlement criteria to veterans and their dependents. Assists the claimant with the resources for applications and forms. Acts as a liaison between Regional Offices and other Government Agencies such as Department of Defense and NARA. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. The full performance level of this position is grade GS-6. Work Schedule: Regular office hours, Monday - Friday, 7:30 AM - 4:00 PM. Alternate work schedules may be available. Virtual: This is not a virtual position. Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Position Description/PD#: Program Support Assistant (PSA);PD37974A and PD37975A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not Required Bargaining Unit: Yes 1272
As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the Agency; whether your continued employment would advance organizational goals of the Agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Additional Conditions of Employment are as follows: You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary or trial period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents. Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.