Program Support Assistant (TIMS Clerk)

As a Program Support Assistant (PSA), you will work in the Buffalo Regional Processing Office for Education Benefits and ensures it is placed within The Image Management System (TIMS).

Specific duties include: Index incoming mail and documents into TIMS, review full claims packages, assign document types, and establish required controls and records across multiple VA systems. Create, update, and manage claimant records, including establishing TIMSC files, validating identifiers, and ensuring proper dates of claim. Identify, route, and determine jurisdictions for all incoming mail, including unidentifiable or misrouted correspondence, and return incomplete forms when necessary. Scan, batch, and perform quality review of paper documents converted to electronic format to ensure clarity and readiness for indexing. Research and correct errors in claimant information or misfiled documents, including deleting, merging, or transferring records across BON, TIMS, and related systems. Support workflow management by preparing workload reports, managing folder transfers, maintaining logs/repositories, and generating folder prints as needed. Train, mentor, and assist new staff, providing guidance on procedures, troubleshooting file issues, and contributing process-improvement suggestions. Perform additional duties as assigned. Work Schedule 8:00 am - 4:30 pm, Monday through Friday. Compressed/Flexible: Yes Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant (TIMS Clerk); PD42213A Financial Disclosure Report: Not Required Bargaining Unit: No

As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the Agency; whether your continued employment would advance organizational goals of the Agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Additional Conditions of Employment are as follows: You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary or trial period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents. Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.