Program Support Assistant

This position is located in the Department of Veterans Affairs, Veterans Benefits Administration, Philadelphia Regional Office. The HR Staff provides human resource services to Regional Office employees and supervisors. This position is responsible for providing administrative assistance to the Human Resource Liaisons (HRLs) in the with in processing of new hires, employee benefits, fingerprints, timekeeping and other office automation support and assistance.

Specific duties include: Provide customer service by receiving, screening and handling electronic communications, telephone calls and/or visitors Assist with the management of the Personal Identification Verification (PIV) identify proofing, registration, issuance and life cycle management. Perform fingerprinting for employees for Background Investigations ensuring that fingerprint request is completed entirely and accurately (i.e. correct DOB, SSN, other names used, etc.) and submit electronically to the Office Of Personnel Mgmt (OPM). Coordinate and conduct new employee orientations on such matters as retirement, health benefits, life insurance, Veterans military service deposits and leave administration policy/programs. Review personnel actions received for input into the human resources database (HRSmart) to ensure accuracy; determining documentation required to support the action, ensuring supporting documentation is present, and when missing, obtaining the information Organize and maintain an effective office support system ensuring that files, correspondence, publications, and regulatory material are maintained in accordance with directives and policies. Work Schedule: Full time, Monday-Friday, 7:00am - 4:30pm Compressed/Flexible: Not Available Telework:This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant, 41196O Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required Bargaining Unit: No

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the Agency; whether your continued employment would advance organizational goals of the Agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Additional Conditions of Employment are as follows: You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary or trial period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents. Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.