Program Support Assistant

The Program Support Assistant provides administrative and technical support to the Decision Review Operations Center Manager (DROCM) and Assistant Decision Review Operations Center Managers (ADROCM) in areas of administration that may include, personnel administration and data processing.

Specific duties include: Research and provide responses concerning the application of established policies, management processes and procedures. Respond in a timely manner to administrative issues brought to the attention of the Decision Review Operation Center Manager. Establish and maintain confidential and personal files for the Decision Review Operation Center Manager. Monitors correspondence, communication, and reports generated by the Decision Review Operation Center Manager to ensure effective work flow by the various DROC components. Responds to a variety of personal, telephone, and written inquiries, including those regarding general procedures and policies of the Department, as well as the benefits administered. Prepares forms, documents, training requests and other various administrative related documents that are needed to meet reporting requirements or to support claims or applications for benefits. Manage the Decision Review Operation Center Manager office schedule and day to day plans. Responsible for reviewing internal correspondence for accuracy and completeness. Assists with time and attendance and travel related tasks. Promotion Potential: Not applicable. The position is at the full performance level. Work Schedule: Monday - Friday, 8:00 - 4:30 Compressed/Flexible: Available Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant; PD41140A Relocation/Recruitment Incentives: Not Authorized. Financial Disclosure Report: Not Required.

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the Agency; whether your continued employment would advance organizational goals of the Agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Additional Conditions of Employment are as follows: You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary or trial period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents. Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.