Program Support Assistant

This position is located primarily in Nursing Service at the Baltimore or Perry Point sites and provides support to the VAMHCS Nursing Service and VAMHCS Executive Suite.

Duties include but not limited to: The incumbent is the receptionist for the Office of the Associate Director for Patient Care Services Executive Suite and is responsible for answering telephone, receiving visitors in a professional and courteous manner, responds to inquiries, including questions of a substantive nature based on general understanding of the functions of the office, or refers the patient and/or employee to the appropriate staff person. Responds to calls for assistance on behalf of patients and/or staff, and prioritizes those situations which require prompt action by VAMHCS Nursing Service. These responses are generally immediate and via personal contact with patients and staff. Receives messages by telephone, opens and sorts incoming mail, or e-mail for a variety of Nursing Service functions which require attention or action. All typing assignments are completed on the date specified with minimal exceptions. Typed materials are presented according to policy and procedure, in the correct format, and are proofread for spelling, punctuation, grammatical errors, and content. Incumbent will expediently retrieve any material requested. The filing system is organized, neat, and maintained as current so that files can be retrieved easily. Incumbent independently provides assistance in effectively solving appropriate issues/problems. Notifies supervisor of actions taken. Uses appropriate judgment and own initiative to provide information that is relevant and necessary for effective operation of the department. Uses confidentiality, discretion, and judgment when dealing with sensitive information, documents, and materials. Ensures that information is input and maintained as current in the electronic computer Nursing Package in a correct and timely manner. Work Schedule: Monday-Friday 0730-1600 Telework: This position may be authorized for AD-HOC telework. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD512-26699-A Relocation/Recruitment Incentives: No Critical Skills Incentive (CSI): No Permanent Change of Station (PCS): No

You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.