Program Support Assistant

The position serves as a Program Support Assistant assigned to the Survivors Assistance and Memorial Support (SAMS) Program under the Chief, Social Work or Social Work Executive at the VA medical facility as a primary person responsible for the facility SAMS Program. SAMS's focus is to provide personalized, supportive services to families, caregivers and survivors at the end of a Veteran's life and ensure Veterans without identified family receive dignified burials to honor their service

Duties include but not limited to: Developing VA medical facility SAMS (Survivors Assistance and Memorial Support) standard operating procedure which includes written procedures for clinical staff or health care provider to notify SAMS staff or the Health Administrative Specialist on Duty (HOD), chaplain, and social work staff of Veteran deaths. Ensuring the offer bereaved family member(s) information on funeral, interment and survivors' benefits, and referral to VBA or NCA to access benefits. Ensuring remains are assessed for unclaimed determination and recommending the appropriate disposition to the VA medical facility Director Ability to schedule and prepare for appointments, briefings, and/or conferences. Determines the nature of the needs of callers and walk-in customers pertaining to questions about the SAMS,VHA, VBA. Ability to provide excellent customer service to Active Service Members and others in need of program assistance. Develops rapport and maintains effective relationship with medical center personnel at all levels. Work Schedule: 8:00am to 4:30pm Monday - Friday, subject to change depending on the needs of the agency Telework: This position may be authorized for Ad Hoc telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD115700 Relocation/Recruitment Incentives: Not authorized Critical Skills Incentive (CSI): Not authorized Permanent Change of Station (PCS): Not authorized

You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.