Program Support Assistant

The position serves as a Program Support Assistant for the Spinal Cord Injury (SCI) Service, handling a wide range of clerical and administrative duties to support the mission of the SCI Service line. The role includes active participation in managing the SCI Registry, addressing issues related to the Hub and Spokes facilities registry, and performing daily administrative and clerical tasks that require strong knowledge of the organization and its programs.

Serve as the Spinal Cord Injury (SCI) Registry Coordinator and act as liaison between Hub and Spokes facilities. Monitor the SCI registry daily to ensure accuracy and current population of patients seen at both Hub and Spokes facilities. Assist with patient transfers between spoke sites, private-sector facilities, and other VA medical centers. Assist Veterans with completing record requests and routing documents to appropriate departments. Review records and reports to verify correct Priority Category and submit Catastrophic Disability documentation when needed. Process SCI admissions, transfers, and discharges in VISTA according to Charlie Norwood VA Health Care System Admission Policy Maintain and update STAT changes to the electronic Bed Management System (BMS) to support optimal patient flow and bed utilization. Monitor G&L Report for SCI admissions from the Master List and notify the Chief of SCI of admissions assigned to other wards and the SCI unit. Maintain inpatient roster for SCI Chief, physicians, physician assistants, nurse practitioners, and hospitalists. Review ward roster and update admission board as needed. Provide customer service across the medical center by addressing patient inquiries. Apply facility knowledge to address sensitive issues or refer calls when specific clinical expertise is required. Resolve general concerns without additional referral whenever possible. Work Schedule: 8:00AM to 4:30PM, Monday - Friday Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD509-11084-0 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized

You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: A pre-placement physical evaluation is required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.