Program Support Assistant

This vacancy announcement is open to current employees of the Charles George VAMC facility. Required Document: All applicants are required to submit a current, non-award SF-50 with their application.

Major Duties Include, but are not limited to: Collects, compiles, and tracks statistical information in support of program operations to access status or outcomes in relation to established performance measures, goals, and objectives, receives and processes documents and reports in accordance with established procedures; uses software applications to draw information from a wide variety of sources in order to prepare reports; and assists in the planning, review, and reporting of data/statistical results of program studies. Responsible for helping to assure that all staff members are aware of current decision support system (DSS) codes for HT and names of clinics utilized by program. Utilizes statistical data to compile monthly workload reports for apprised of patient census and any changes or problem that might be encountered. Participates in performance improvement activities related to the program quality improvement process and offers performance improvement advice to program staff. Responsible for providing data/reports related to the administrative , clinical and technical aspects of HT to the VISN 6 Network Office and HT Program. Nature of Assignment: Knowledge of the duties, priorities, commitments, policies, and program goals of the staff sufficient to perform non-routine assignments, and ability to recognize which information is or is not relevant to the problem at hand Knowledge of the board range of patient care and administrative services at the Medical Center in order to plan, implement, carry out, and advise on various activities relative to quality management and improvement Ability to analyze and solve problems in a positive, goal oriented manner and to make clear well-defined recommendations Knowledge of basic financial procedures and processes; and the ability to track a wide variety of program expenses and manage the budget. Knowledge and skills in the use of computer equipment with a wide variety of software such as word, excel, power point, outlook, access, and VHA databases. Customer Service: Meets the needs of customers while supporting VA missions. Consistently communicates and treats customers (Veterans, their representatives, visitors, and all VA staff) in a courteous tactful, and respectful manner. Work Schedule: Monday - Friday 8:00 am - 4:30 pm Telework: Ad-hoc Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/04148A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.