Program Support Assistant

This position is a Program Support Assistant within the Community Care Service at the Department of Veterans Affairs in St. Cloud, Minnesota. The role provides essential administrative and clerical support to ensure the efficient operation of the department. The position requires strong organizational, communication, and office automation skills to assist staff and management in daily operations.

Major duties include but not limited to: Processes incoming records and sorting into documentation categories. Reviews paper/electronic fax copies, and scans them into an electronic record form. Receives clinical documentation via download or scanned from an applicable documentation exchange tool and performs analysis of all documents and quality check to determine record is relevant and identify the appropriate consult. Reviews and researches numerous and voluminous medical reports from VA and community care providers/facilities; determines which documents are to be included in the electronic medical record; obtain guidance from provider and/or supervisor as necessary. Completes initial review of all incoming medical records and quality check. Performs other related duties as assigned to ensure the efficient operation of the department. Work Schedule: Monday-Friday, 7:30 a.m. - 4:00 p.m. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD90537A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.