Program Support Assistant

The Program Support Assistant (PSA) provides administrative support to the Imaging Healthcare Group under the supervision of the Business Manager/Supervisory Administrative Officer. The position coordinates office activities, maintains records, prepares correspondence and reports, and supports timekeeping, purchasing, training, data collection, and document control. The PSA also responds to routine inquiries and helps ensure efficient, effective departmental operations.

Duties include but are not limited to: Provides comprehensive administrative support to the Imaging Healthcare Group, assisting with the coordination of daily operations and departmental activities. Receives, reviews, and routes administrative requests, correspondence, consult-related documentation, and other materials to the appropriate staff for action. Maintains accurate and organized electronic and paper files, records, reports, rosters, tracking logs, and other departmental documentation. Assists with scheduling meetings, trainings, conferences, interviews, and other departmental activities; prepares agendas, meeting materials, sign-in sheets, and minutes as needed. Supports timekeeping, leave management, staffing documentation, onboarding, credentialing, training coordination, and other routine human resources activities. Assists with the preparation, processing, and tracking of purchase requests, supply orders, invoices, equipment requests, and other administrative transactions. Monitors action items and suspense dates to ensure timely follow-up and completion of assigned tasks. Prepares, formats, proofreads, and distributes correspondence, memoranda, reports, spreadsheets, presentations, and other documents. Collects, compiles, and enters administrative and operational data; prepares routine reports, workload summaries, dashboards, and other management information. Maintains office calendars, contact lists, distribution lists, organizational charts, inventory records, and other administrative resources. Provides professional customer service and responds to routine inquiries from Veterans, employees, providers, visitors, and other internal and external stakeholders; refers complex or sensitive matters to the appropriate staff. Uses electronic health record, scheduling, document management, communication, and office automation systems-including VistA, CPRS, VistA Imaging, Microsoft Office applications, and other VA systems-to complete administrative assignments and maintain accurate records. Assists with document control, records management, correspondence tracking, and the distribution of policies, procedures, and other departmental communications. Supports logistics and office operations, including supply management, equipment tracking, workspace coordination, mail distribution, and service requests. Participates in staff meetings, team huddles, process-improvement activities, cross-training, and special projects. Independently organizes and prioritizes assigned workload, follows up on pending actions, and adjusts priorities to support the needs of the Imaging Healthcare Group. Work Schedule: Monday-Friday, 8:00AM-4:30PM Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD14194A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.