Program Support Assistant

This position is located at the Department of Veterans Affairs, Veterans Integrated Service Network (VISN) 5, Health Services Area (HSA) 5.2 and serves VA Northern California Health Care System (VANCHCS). VANCHCS is the 8th largest VA Health Care System in the country serving VISN 5. The VANCHCS is a Level 1a complexity healthcare system and ranks among a complex system in the Veterans Affairs serving VISN 5, HSA 5.2.

This position is organizationally located in Nursing Service and reports to the Supervisory Administrative Officer, Nursing Service/Associate Director for Patient Care Services (ADPCS), with a dotted-line reporting relationship to the Nurse Manager, Patient Flow. The position is nonsupervisory and has no direct reports. The primary purpose of the position is to provide specialized administrative and program support to the Patient Flow team within Nursing Service. The incumbent performs continuing support functions associated with Patient Flow, Staffing Methodology, staffing variance monitoring, Nursing Service recruitment support, education and training coordination, and related administrative processes. The duties and responsibilities include but are not limited to the following: Regularly reviews and audits Patient Flow information for completeness, accuracy, and consistency and identifies missing, inconsistent, or potentially inaccurate information affecting the reliability of Patient Flow reports and administrative processes. Organizes, maintains, and compiles staffing-related information needed by Patient Flow and Nursing Service leadership and responds to requests for information within the scope of assigned responsibility. Prepares or assists in preparing meeting materials; records accurate and detailed minutes; identifies administrative action items arising from meetings; maintains appropriate tracking mechanisms; and follows up with responsible parties concerning outstanding actions and established due dates. Maintains, retrieves, reviews, and updates administrative and operational information into various system used in support of Patient Flow and Nursing Service activities. Monitors staffing information across nursing units, reviews available data for discrepancies or changes requiring attention, and communicates relevant information to the Nurse Manager, Patient Flow; Chief Nurses; Nursing Supervisors; Nurse Managers; and other appropriate Nursing Service officials. Maintains administrative records associated with assigned education, training, and program activities and follows up on incomplete actions or outstanding requirements. Provides individual or group instruction, as appropriate, concerning established processes and assists users in understanding system requirements and procedures. Coordinates follow-up on identified administrative discrepancies and obtains or verifies information needed to maintain accurate staffing records and supports timely staffing decisions by responsible Nursing leadership. Provides status information on outstanding administrative actions to the Nurse Manager, Patient Flow, Supervisory Administrative Officer, or other appropriate officials. Preferred Experience: At least one year of experience, preferably working with a the Patient Flow Unit, or using information systems such as Bed Management System (BMS), Emergency Department Integration Software (EDIS). Work Schedule: Monday - Friday, 08:00am - 04:30pm Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD035200

You must be a U.S. Citizen to apply for this job All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work is primarily sedentary. Some assignments require walking between offices or work areas, stair climbing, bending, stooping, and carrying lightweight files, documents, or similar materials. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.