Program Support Assistant

The position serves as an administrative staff resource to the regional Mobile Prosthetic & Orthotic Care (MoPOC) program, which is a VHA Office of Rural Health Enterprise-Wide Initiative.

Major Duties: Assist leadership in monitoring implementation of the strategic plan and performance plan, ensures the conduct of critical communications, and aids in the sustainment of performance improvement gains. Responsible for designing, managing and modifying plans and systems to maximize efficiencies of mobile clinical staff. Responsible for designing, managing, and modifying plans and systems to increase managerial effectiveness of leadership as this program evolves and expands. Assist leadership in monitoring implementation of the strategic plan and performance plan, ensures the conduct of critical communications, and aids in the sustainment of performance improvement gains. Apply project management principles to support leadership activities. Provide staff assistance in the area of planning as it relates to strategic plans for program development and implementation. Function as a valuable resource in quality assessment, performance improvement, interdisciplinary care models, and special projects. Facilitate MoPOC implementation at new sites by providing support in processes of recruitment, hiring, equipment acquisition, data collection, and training. Build and manage several clinics electronically using existing administrative software tools, as well as coordinate the availability and management of clinical space for clinicians in up to six remote locations, along with patient home visits and other off-site patient visits as needed (e.g., assisted living facility). Have a working knowledge of health care delivery principles, practices and programs and be able to apply this knowledge in the practical function of program administration. Track and reviewing Network and national objectives in order to serve as an informed source to the leadership, clinicians, and facility supervisors. Provide administrative support and advice to the Program Manager, Program Coordinator, and clinical staff as needed on functions related to rules and regulations, patient care issues, budget, and program policy. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday- Thursday, 7:00am - 5:30pm (Subject to change based on the needs of the Agency) Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD04112-0 and PD04113-0 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.