Program Support Assistant

The Program Support Assistant-Enrollment Specialist (PSA) position is located in the Eligibility and Enrollment Section of the Business Management Service, and performs a wide variety of duties, but is primarily responsible for interviewing applicants to determine eligibility for, and entitlement to, VA healthcare benefits.

-The Program Support Assistant (PSA) has a primary responsibility to interview applicants for VA healthcare, and is expected to provide exceptional customer service, with respect and concern for the applicant. - The PSA should actively listen to customers, pay attention to the details of the customer's needs and concerns, and still be flexible and enthusiastic while helping the applicant under the VA healthcare system. -The PSA should also exhibit an extensive knowledge of VA healthcare options, VA Directives, VA Handbooks, and national and local policies to be able to accurately respond to inquires from applicants, veterans, their family members, medical center staff, internal and external stakeholders, and other agencies regarding eligibility and enrollment. -The PSA informs applicants of the eligibility requirements for healthcare and other benefits, the requirement for income information applicable to the Financial Means Test and Co-Pay Test, the requirement for insurance information. -Be able to answer both general and specific question about the applicant's eligibility for outpatient care, inpatient care, long term care, dental care, and other healthcare system programs and entitlements. -Expertise in multiple systems including VISTA, CPRS, EPAS, and Electronic Equipment Request Portals is crucial. -Performs additional duties as assigned to support the facility/agency. Work Schedule: 8:00am-4:30pm Compressed/Flexible: Telework: Ad-hoc This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD09836S

You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.