Program Support Assistant

The incumbent serves within the Medical Administration Service (MAS) as the facility's central authority for the development, implementation, maintenance, modification, inactivation, reactivation, and cancellation of clinic profiles supporting all clinical services. The incumbent performs a broad range of administrative analytical and evaluative duties involving the interpretation of regulatory guidance and assessment of operational requirements.

The incumbent will perform a variety of duties, including but not limited to the following: Establishes, builds, modifies, inactivates, reactivates, consolidates, and cancels clinic profiles based on approved operational requirements. Analyzes requests from service chiefs, providers, administrative officers, and other stakeholders to determine the operational, workload, access, and revenue implications of proposed clinic actions. Reviews and validates profile elements such as clinic name conventions, credit stop and secondary stop assignment, provider mapping, appointment length, overbooks, disposition patterns, and scheduling grids. Evaluates the downstream effect of clinic profile decisions on patient flow, template availability, provider utilization, recall capability, encounter completion, and data reliability used for management reporting. Exercises independent judgment in resolving complex profile issues. Develops, compiles, and analyzes recurring and ad hoc reports pertaining to clinic utilization, provider productivity, appointment availability, encounter completion, clinic cancellations, workload capture, and other indicators associated with the effectiveness of clinic profile management. Prepares findings, recommendations, and supporting analyses for MAS leadership and program official regarding clinic optimization, profile standardization, and corrective actions necessary. Resolving issues that may have facility-wide impact, particularly where inaccurate clinic profile construction could reduce provider productivity, limit Veteran access, create billable encounters, or compromise workload credit. Conducts systematic reviews and quality assessments of active and proposed clinic profiles to ensure compliance with applicable public laws, regulations, and guidance governing scheduling, workload capture, billing and ambulatory care integrity. Work Schedule: Monday - Friday, 8:00am - 4:30pm Position Description Title/PD#: Program Support Assistant/674-013210 Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Physical Requirements: The work is sedentary. Some work may require movement between offices, hospitals, warehouses, and similar areas for meetings and to conduct work. Work may also require walking/standing, in conjunctions with travel to and attendance at meetings and/or conferences away from the work site. Incumbent may carry and lift light items weighing less than 15 pounds.

You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.