Program Support Clerk

The incumbent serves as Program Support Clerk within Engineering Service, Tuscaloosa VA Medical Center. The work of Engineering involves the· efficient operation and timely completion of equipment and facility maintenance repairs, corrective and preventive maintenance, inspections, and station level projects. Incumbent performs tasks of varied complexity and provides a full range of clerical and general administrative support to the Engineering Service.

Duties include but are not limited to: Serves as the Work Order Clerk responsible for receiving, reviewing, processing, tracking, and closing maintenance and repair work orders for Engineering Service. Receives work requests from customers through computerized maintenance management systems (CMMS), telephone calls, emails, written requests, and walk-in customers. Reviews work requests for completeness and accuracy, assigns appropriate priority codes, and routes work orders to the appropriate maintenance shops or personnel. Maintains work order databases and tracking systems to ensure timely scheduling, completion, and documentation of maintenance activities. Monitors the status of preventive maintenance and corrective maintenance work orders and follows up with assigned shops to ensure work is completed within established timeframes. Provides administrative support by preparing reports, correspondence, spreadsheets, and other documents related to maintenance operations and work order management. Maintains electronic and paper records in accordance with VA policies, records management requirements, and Engineering Service procedures. Coordinates with supervisors, maintenance mechanics, contractors, and customers to obtain information necessary to schedule and complete work assignments. Assists with data entry, validation, and quality control to ensure the accuracy of maintenance records, equipment inventories, and service histories. Responds to customer inquiries regarding the status of work requests and provides courteous, timely customer service to internal and external stakeholders. Utilizes automated office systems and software applications such as Microsoft Office Suite, computerized maintenance management systems, and other VA information systems to support daily operations. Compiles workload statistics and generates recurring and ad hoc reports used to monitor maintenance performance, backlog, and productivity. Ensures compliance with applicable VA policies, safety requirements, and administrative procedures while supporting Engineering Service operations. Performs other administrative and clerical duties as assigned to support the efficient operation of the service. Work Schedule: Monday- Friday, 7:30am-4:00pm. Work schedule may change based on agency need. Virtual: This is not a virtual position. Position Description/PD#: Program Support Clerk/PD80827

You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.