Programme and Administrative Support Executive (Digital Application)

Job Overview

Join our team in a dynamic project support role involving the management and day-to-day operations of a digital application. You will support system enhancements, testing, incident management, documentation, stakeholder coordination, and general project operations.

Job Responsibilities

• Support incident triaging, reporting, including tracking and maintaining incident listing.

• Track the status of enhancement backlog across programmes for regular reporting.

• Coordinate, track and seek clearance for monthly app releases, including post-release checks and follow-up.

• Support requirements documentation, clarification, testing of app features, and work closely with development teams to ensure the functionality and quality assurance, including User Acceptance Testing (UAT).

• Report gaps and track issues through to resolution.

• Liaise with stakeholders on communications activities, including updating user guides, FAQs, and other supporting materials.

• Support the tracking and basic analysis of user data and feedback for reporting purposes.

• Raise and follow up on IT service requests or incidents, and support the monitoring and updating of risk register.

• Maintain and improve documentation of user flows, feature mechanics, policies, processes, and SOPs to support operational efficiency.

• Communicate process documentation to stakeholders and address clarification queries to ensure alignment and understanding.

• Support mobile app knowledge documentation, including training the knowledge AI bot.

• Provide day-to-day operational and administrative support to ensure smooth system functioning.

• Provide secretariat and coordination support, including meeting arrangements, agenda preparation, minute-taking, and tracking of action items.

• Perform other ad hoc duties as required.

Requirements

• Diploma or above, preferably in IT related discipline.

• 1 to 2 years of relevant working experience in user acceptance testing, administrative, or operations support functions, preferably in project management or digital solutions.

• Proficient in Microsoft Office applications, especially Microsoft Excel (e.g. data reconciliation, pivot tables, basic formulas and reporting).

• Good administrative, coordination, and organisational skills, with the ability to manage multiple tasks and timelines.

• Experience in meeting coordination, agenda preparation, minute-taking, and action tracking.

• Strong attention to detail and accuracy in data, records, and documentation.

• Good communication and interpersonal skills with the ability to liaise with multiple stakeholders.

• A team player who can also work independently with minimal supervision.

• Comfortable handling operational and ad hoc tasks in a fast-paced environment.

• Experience in SOP documentation or process improvement will be an advantage.

Work Location: Hybrid remote in Singapore 168937