Programme Coordinator

About the Role

We are looking for a dedicated and organised Programme Coordinator to support the Education Department at Singapore Botanic Gardens, a UNESCO World Heritage Site. You will play a key role in coordinating educational programmes from enquiry and registration through to on-site delivery and post-programme administration.

Working with schools, families, and community groups, you will help create engaging and memorable learning experiences while ensuring programmes are delivered smoothly and efficiently.

Key Responsibilities

Programme Coordination

• Manage enquiries and registrations for educational programmes through phone, email, and online platforms.

• Coordinate programme bookings, participant registrations, and scheduling.

• Communicate with participants before, during, and after programmes to ensure a positive experience.

• Process programme changes, cancellations, and administrative requests in accordance with company procedures.

• Maintain accurate booking records and programme documentation.

• Coordinate post-programme communications and participant feedback.

Programme Operations

• Welcome and assist participants throughout their visit.

• Prepare programme venues, learning materials, and equipment before each session.

• Support facilitators during programme delivery and ensure activities run smoothly.

• Conduct participant registration and attendance verification.

• Assist with venue setup, housekeeping, and post-programme reinstatement.

• Monitor programme venues and report maintenance issues or operational concerns promptly.

Administration & Stakeholder Coordination

• Prepare operational and administrative reports.

• Coordinate with internal teams, contractors, and service providers to support programme delivery.

• Maintain programme records, inventories, and educational resources.

• Handle participant enquiries and feedback professionally.

• Support continuous improvements to programme operations and participant experience.

Requirements

• Diploma in Business, Events Management, Hospitality, Education, or a related discipline.

• At least 2 years of experience in programme coordination, customer service, events, hospitality, education, or a related field.

• Strong organisational and time management skills with excellent attention to detail.

• Friendly, proactive, and customer-focused with strong interpersonal skills.

• Comfortable coordinating programmes involving school groups, families, and members of the public.

• Proficient in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook).

• Able to work independently as well as collaboratively in a fast-paced environment.

• Willing to work weekends and Public Holidays when operationally required.

What We Offer

• Opportunity to work at the iconic Singapore Botanic Gardens, a UNESCO World Heritage Site.

• Meaningful role supporting nature and environmental education.

• Structured onboarding and on-the-job training.

• Supportive and collaborative work environment.

• Competitive remuneration and employee benefits.

• Opportunities for professional growth and development.