Programme Management Office (PMO)
Summary
This Programme Management Office (PMO) role is essential for modernizing and standardizing commercial card platforms and processes. The primary goal is to ensure effective governance, monitoring, and reporting across multiple workstreams, contributing to a successful transition from legacy systems to a scalable target platform.
Responsibilities
Tracking statuses of project deliverables and milestones.
Risk and issue monitoring and coordination.
Coordination of the regular programme level reporting.
Co-ordination of programme governance arrangements (forums, actions, minutes, and decision tracking).
Manage the collection, collation, and processing of programme information across markets/workstreams.
Assist with the implementation of programme standards across workstreams.
Managing and updating programme documentation, process documents, and information sources.
Monitoring project financials against approved budgets, analyzing variances, and providing regular reports for informed decision-making.
Own and maintain Jira project artifacts to support delivery governance, including setting up and maintaining Jira boards (Scrum/Kanban).
Run Jira queries (JQL) to track delivery progress and translate outputs into insights for governance forums and stakeholder updates.
Create and maintain Jira dashboards and reporting views to reduce manual reporting effort.
Maintain Confluence spaces and page structures for programme documentation, ensuring version control and a single source of truth.
Embed/align Jira reporting into Confluence to produce live governance packs and improve transparency.
Key Requirements
Strong Project Management Expertise.
Ability to analyze budget and track financials.
Basic understanding of banking operations and products.
Experience in setting up PMO templates and reporting standards.
Strong ability to standardize processes.
Proficiency in developing and managing programme dashboards (Power BI, Excel).
Excellent communication and presentation skills.
Ability to measure project outcomes.
Familiarity with tools like SharePoint, Confluence, and Teams.
Strong proficiency in Jira and Confluence in a PMO environment.
Experience designing reporting dashboards for governance.
Ability to coach stakeholders on Jira/Confluence best practices.
Nice to Have
Experience with advanced JQL and filter management.
Knowledge of metrics that support senior stakeholder decision-making.