PROGRAMME MANAGER - IMPLEMENTATION SERVICES
Location: Our Staines, Cheadle, Bristol or Milton Keynes office
Hybrid working: 3 days in office and 2 days from home
Closing date: 30th October
Together with ADP, WorkForce Software (WFS) is the first global provider of workforce management solutions with integrated employee experience capabilities. ADP WorkForce Suite adapts to each organization’s needs—no matter how unique their pay rules, labour regulations, and schedules—while delivering a breakthrough employee experience at the time and place work happens. Enterprise-grade and future-ready, ADP WorkForce Software Suite is helping some of the world’s most innovative organizations optimize their workforce, protect against compliance risks, and increase employee engagement to unlock new potential for resiliency and optimal performance.
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About the Role
The WorkForce Software (WFS) Implementation Services organization is responsible for delivering high-quality, scalable implementations across our global customer portfolio. We partner with customers throughout the implementation lifecycle, ensuring they achieve measurable business value through strong governance, consistent delivery methodologies, and exceptional customer engagement.
We are seeking an experienced Programme Manager to lead large-scale, global WorkForce Suite implementations. This role is responsible for driving successful programme delivery, managing executive stakeholder relationships, leading geographically distributed project teams, and ensuring programmes are delivered on time, within budget, and to the highest standards of quality.
Key Responsibilities:
Programme Delivery & Governance
- Lead complex, multi-country WorkForce Suite implementation programmes from initiation through deployment.
- Own programme scope, timelines, budget, quality, risks, and customer outcomes.
- Establish and maintain effective programme governance, reporting, and escalation frameworks.
- Ensure adherence to implementation methodologies, project controls, and delivery best practices.
- Drive programme recovery activities and mitigation plans when required.
- Identify, manage, and communicate programme-level risks, issues, dependencies, and decisions.
Stakeholder Management
- Build trusted relationships with executive sponsors, steering committees, and senior customer stakeholders.
- Function as the primary escalation point for programme-related issues and risks.
- Facilitate governance meetings and provide clear programme status, financial, and risk reporting.
- Challenge stakeholders constructively to ensure programme objectives remain achievable and aligned to success criteria.
- Effectively influence decision-making across customer and internal leadership teams.
Financial & Commercial Management
- Maintain accountability for programme financial performance, including forecasting, profitability, revenue recognition, and budget management.
- Review and manage Change Requests and Project Change Orders.
- Monitor contractual commitments and proactively manage scope and commercial risks.
- Support business objectives through effective programme planning and delivery management.
Resource & Portfolio Management
- Lead and coordinate Project Managers, Consultants, and partner resources across multiple workstreams.
- Develop resource and capacity plans to support successful programme delivery.
- Balance customer requirements, delivery quality, utilisation targets, and objectives.
- Identify and mitigate resource constraints and delivery risks.
Leadership & Continuous Improvement
- Mentor and support Project Managers and implementation consultants.
- Promote a culture of accountability, collaboration, innovation, and delivery excellence.
- Contribute to the continuous improvement of tools, methodologies, reporting standards, and delivery processes.
- Champion knowledge sharing and best-practice adoption across the organisation.
- Support the ongoing development of programme management capabilities within the team.
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Experience and Skills
Required:
- 7+ years of Project and Programme Management experience delivering enterprise software implementations.
- Proven experience leading large-scale, multi-country implementation programmes.
- Strong background managing executive customer relationships and steering committees.
- Experience leading geographically distributed delivery teams and multiple concurrent projects.
- Strong commercial, financial, and resource management experience.
- Excellent communication, stakeholder management, and critical thinking skills.
- Strong understanding of software implementation lifecycles and implementation methodologies.
- Experience managing programme risks, dependencies, and governance processes.
- Proficiency with Microsoft Office Suite, including Excel, PowerPoint, Teams, and SharePoint.
- Experience with project management tools such as Microsoft Project, Smartsheet, Jira, or equivalent.
Preferred:
- Experience in leading WorkForce Suite implementations.
- Experience implementing Workforce Management, Time & Attendance, Payroll, HR, HCM, or related enterprise software solutions.
- PMP, PRINCE2 Practitioner, MSP, or equivalent programme management certification.
- Knowledge of Agile, Waterfall, and Hybrid delivery methodologies.
- Bachelor's degree or equivalent professional experience.
- Additional language capabilities would be advantageous.
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Reports to:
Direct to Director, Implementation Services
What Success Looks Like
The successful candidate will demonstrate a proven ability to deliver complex global software implementation programmes, lead high-performing delivery teams, build trusted executive-level customer relationships, and consistently achieve successful business and customer outcomes.
This individual will be viewed by customers as a strategic partner and by internal teams as a leader who drives excellence, accountability, and successful delivery across a portfolio of implementations.