Programme Manager, Markets Operations Transformation - London Stock Exchange Group
Summary
Leads a multi-year AI-driven transformation of Markets Operations at LSEG, redesigning processes for customer service, controls automation, and incident prevention across global trading platforms.
The Markets Operations AI Transformation Programme is a multi-year transformation programme aimed at fundamentally redesigning how Markets Operations serves customers, manages operational resilience, and automates controls at scale. The programme is a single, integrated transformation of operations process, spanning AI-enabled customer service, controls automation, incident prevention, and agentic business process automation across LSEG Markets (FX, DSM, PTS, RRS, LCH Ltd, LCH SA). The role req…