Programmer and Systems Administrator

Role:

Responsible for the implementation, maintenance, security, and daily support of the GCCC servers and software services. The Programmer and Systems Administrator will help end-users and other I.T. staffers by creating scripts to automate tasks such as user on-boarding/off-boarding, account provisioning, and API integrations on Windows and Linux systems. The Programmer and Systems Administrator is responsible for the maintenance, configuration, and reliable operation of computer systems and servers (Windows/Linux). The Programmer and Systems Administrator will also oversee projects as assigned by the Executive Information Officer.

Essential Functions & Responsibilities:

• Provide end-user support via powershell, bash, and other scripting languages to automate repetitive tasks.
• Provide end to end development support for multiple hosted applications, including API integration development, database management, and server maintenance.
• Manage and Support Windows based services such as DNS, DHCP, and Active Directory user and group policies.
• Maintain Microsoft Windows Server and Microsoft SQL Server databases as needed to provide support for the Ellucian Portal, Ellucian Colleague and GCCC Website.
• Maintain and extend the current use of Windows Active Directory services and OneLogin SSO services for user provisioning and 2-Factor Authentication.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Determine the best solution based on the issue and details provided by end users.
• Install, upgrade, and maintain computer components and software and manage physical and virtual servers.
• Organize and schedule upgrades and maintenance without impacting end users during business hours.
• Assist IT staff with the resolution of IT help desk tickets as needed or when asked.
• Lead special projects assigned from the Executive Information Officer that could consist of cloud, network, security and Ellucian Colleague design and implementation strategies.

Performance Measurements:

1. To stay abreast of industry standards and technology.
2. To maintain a general knowledge of applicable copyright laws and regulations.
3. Create and maintain an effective relationship with GCCC Students, Faculty, and Staff in order to provide quality service and support for everyone.
4. To work with end-users when problem situations arise and complete all jobs in a timely manner.
5. To assist the interaction between end users and Second Level Support team.