Programmes Executive

Programme Executives/ Senior ProgrammeExecutives of YWCA’s Community Services & Programmes drive and manageimpactful and sustainable programmes that uplift well-being of vulnerablegroups. He/ She will be assigned to manage programmes under one of thefollowing categories:

· Empowering Women. Serving lower-income women througheducation, employment and enterprises

· Empowering Young Women. Serving NEET (not in education,employment and training) youth through education and employment

· Community Support. Serving low-income families and individuals, including elderly through Food Distribution programmes and community engagement events

Key Responsibilities

· ProgrammeDevelopment, Evaluation & Implementation

o Develop and update programme logic model / theory ofchange for new and existing programmes

o Research on trends and latest developments ofprogrammes and activities for service users, and identify existing programmegaps in the social service landscape

o Curate programmes by developing curriculum and adaptingexisting curriculum and session plans or collaborating with community partnersand volunteers to provide the content

o Outreachto community agencies to build awareness of the programmes

o Recruit serviceusers into the programmes

o Responsible for giving the volunteers proper trainingand supervision and guidance so that they can effectively cater to the needs ofthe service users

o Build relationships with partners to better deliver theprogrammes

o Spearhead development of sub-units' programmes; EmpoweringWomen/ Empowering Young Women/ Community Support (for Senior ProgrammesExecutives)

· ProgrammeDocumentation & Management Reporting

o Upkeep the beneficiary database and physical copies ofthe service users’ application forms & social reports in accordance withPDPA guidelines

o Upkeep the photo repository of beneficiaries andprogrammes

o Ensure that for programmesthat are chargeable, fees are collected on time and reminders of outstandingfee to parents are issued.

o Evaluate the effectivenessof the programmes through administering pre-post-test surveys and participantsatisfaction surveys and analysing the results

o Document the effectiveness of the programme throughcollection of beneficiary impact stories, output indicators and outcomeindicators

o Provide inputs and data for monthly reports to Management,Committee and Board

· Budget Management & Administration Management

o Plan and manage the budget for each programme

o Manage theadministration, logistics and operation structure of the programme includingmeal and sustenance delivery

o Communicate and liaise with beneficiaries for anymedia, publicity, marketing, fundraising requests or efforts

o Manage a team of drivers/attendants for weeklydispatch schedule and deliveries (if any)

o Manage and maintain the passenger and goods vans e.g.petrol, insurance and servicing (if any)

o Work closely with Marketing & Communications’ teamby providing details for creative brief to generate publicity materials

o Ensure regular housekeeping of the space and resourcesused for running of the programmes

· Perform any other duties as assignedfrom time to time.

Requirements
· Bachelor Degree or Diploma in Social Science ispreferred

· At least 2 years of working experience inSocial Service or related work

· Fresh graduates with a passion to work in thesocial service sector may apply

· Proficient in Microsoft Office application

· May be required to work on weeknights orweekends if there are evening or weekend beneficiary programmes

Competencies

· Good written and verbal communication skills

· Able to work independently and a good teamplayer

· Pleasant, resourceful and have an interest towork with community partners as well as diverse group of people

· Passionate to serve the community

· Excellent organisation and time managementskills with attention to detail