Project Account Manager

1. Role Overview

As a Project Account Manager, you’ll drive professional field sales and high-level customer consultation across assigned projects and territories within the target industry. Through face-to-face engagement on jobsites and in customer offices, you’ll develop existing and new customer relationships, understand project stakeholders and applications, and provide technical, value-adding Hilti solutions. Working closely with internal teams, you’ll grow focus accounts, exceed sales targets and maximise profitable growth while representing the Hilti brand in the marketplace.

2. What You’ll Do

• Grow focus customers within a defined territory through professional, face-to-face B2B sales, while developing existing relationships and establishing new ones with key decision-makers.

• Understand the trade, customer applications and the differing needs of project stakeholders on jobsites and in offices; apply relevant sales playbooks and decision-making guidance.

• Provide high-level consultation, efficient solutions and technical support, including reading construction documents at a Hilti-relevant level and identifying key project roles, responsibilities and needs.

• Master relevant applications, maintain suitable demonstration stock, and prepare and deliver focused product and solution demonstrations at customer sites using a fully equipped, branded vehicle.

• Introduce new and strategic products and services, communicate compelling value propositions, apply fair pricing and build customer loyalty.

• Develop and execute territory and account business plans, leverage multiple sales channels, identify needs and opportunities, close deals and convert them into purchase orders to exceed targets and maximise profitable growth.

• Continuously plan daily and weekly activity in CRM, focusing on call volume, planned visits, call quality and relevant customer content.

• Maintain accurate customer histories, account potential, opportunities and other CRM data to support detailed account knowledge and enable the MCS team.

• Secure timely credit collection by knowing the relevant customer contacts and following up when required, while responsibly managing allocated financial resources.

• Collaborate across engineering, finance, supply chain, customer service, Hilti Stores, materials management, logistics, credit, marketing, technical services and other internal functions to support customer development.

• Monitor the competitive landscape and its potential impact on Hilti and represent the company and brand professionally in the marketplace.

3. What You’ll Bring

• A consultative, customer-focused sales approach, with the ability to uncover needs, engage different stakeholders and translate technical applications into practical, value-adding solutions.

• Strong commercial drive and ownership of sales targets, fair pricing, profitable growth and the financial resources entrusted to you.

• The ability and motivation to master relevant trades, applications, Hilti products and services, and to confidently prepare and deliver effective customer demonstrations.

• The ability to work on jobsites, identify key project roles and needs, and read and understand construction documents at a Hilti-relevant level.

• A structured, proactive working style with strong CRM discipline, accurate data management, quality call planning and consistent follow-through on opportunities, orders and credit collection.

• Strong communication and collaboration skills, with the ability to work across multiple functions and represent Hilti professionally with customers and in the market.

• Resilience, curiosity, sound judgement and the willingness to spend significant time engaging customers face to face in both jobsite and office environments.

4. Why Hilti

Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.

5. Our Commitment to Inclusion

At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together

*Please note: Identified Hilti People Review candidates will be under consideration.