Project & After Sales Service Manager

Key responsibilities

• Manage end-to-end project delivery, including planning, scheduling, budgeting, resource allocation and risk management to ensure projects are completed on time and within budget

• Oversee project and coordinate with internal departments and external stakeholders to facilitate seamless project execution

• Monitor project progress, identify potential issues and implement corrective actions to maintain project momentum

• Prepare comprehensive project documentation, status reports and communication updates for stakeholders and senior management

• Develop and implement after-sales service strategies and policies to maximize customer retention and satisfaction

• Ensure prompt and effective response to customer service requests, complaints and technical issues

• Establish and maintain service level agreements (SLAs) and key performance indicators (KPIs) for service operations

• Conduct regular audits and quality reviews of service delivery to ensure compliance with company standards

• Develop preventative maintenance program.

• Foster strong client relationships through regular communication, site visits and service reviews

• Identify opportunities for process improvement and implement cost-saving measures without compromising service quality

• Manage product quality assurance, including the implementation and maintenance of ISO standards, coordination of ISO certification applications, and preparation and coordination of internal and external audits to ensure compliance with applicable quality standards and regulatory requirements.

What we're looking for

• A relevant engineering qualification or degree (Bachelor's level or equivalent) in mechanical, electrical, project management or a related discipline

• Minimum 3-5 years of experience in project management within the M&E, engineering or manufacturing sector

• Demonstrated experience in managing after-sales service operations or technical support teams

• Proven track record of successfully delivering complex projects on schedule and within budget

• Strong knowledge of project management methodologies and tools

• Outstanding communication and stakeholder management skills, with the ability to engage effectively at all organizational levels

• Strong analytical and problem-solving abilities with a focus on continuous improvement

• Customer-centric mindset with a commitment to delivering exceptional service quality

• Experience with relevant industry standards, safety regulations and compliance requirements

• Ability to work independently and take ownership of both project and service delivery outcomes

• Flexible approach with excellent time management skills to handle multiple priorities simultaneously

• Preferred: Experience in the HVAC, mechanical systems, or industrial equipment sectors would be advantageous

• Preferred: Project Management Professional (PMP) or equivalent certification