Project and ODI Coordinator, Customer Support Integration Team (CSIT)

What are your contributions to the team?

• Project manage in-service aircraft (a/c) open delivery items (ODIs) and a/c modifications and other maintenance packages.
• Oversee proper handover of post-delivery liabilities from Production to CSIT by ensuring accuracy, feasibility and timely identification of ODIs, cost and schedule estimates by reviewing outstanding delivery items (ODIs) prior to a/c delivery to understand requirements and customer expectations.
• Contribute to the ODI budget process.
• Populate, maintain ODI database and execute on ODI reporting.
• Coordinate within BA, BAS, ASF & PCC to ensure all requirements i.e. engineering, tooling, documentation, parts and manpower are available to support ODI closure.
• Plan ODI implementation with customers/operators and maintenance facilities in accordance with mutual agreed downtime date and location.
• Ensure ODI closure meet customer expectations, contractual and financial obligations, as per committed deadlines.
• Execute contractual obligations related to holdbacks and submit invoice request to support holdback payment as well as carry out ODI buy outs.
• Review and process ODI billing.
• Issue ODI closure letters to customers.
• Define a/c statement of work (SOW) with the customer and internal stakeholders.
• Coordinate the planning of the SOW and downtime with customer/operator/facility.
• Launch the project with the facility and ensure that all resources i.e. engineering, tooling, documentation, parts and manpower are available and in place at facility prior a/c induction.
• Serve as customer primary point-of-contact in daily communications, coordinating, and follow-up for items such as time/labor/material quotes, preliminary invoices, progress updates, customer approval and debrief on work packages, resolution of squawks, and warranty issues. Upsells additional work to Customer.
• Identify potential risks and management of constraints.
• Coordinate scheduled and unscheduled maintenance with appropriate service facilities.
• Required to be on call to support a/c maintenance requirements.
• Help maintain schedule by monitoring and overseeing work package workflow.
• Facilitate status meetings with all departments and update daily reports on status of a/c
• Review, approve, and sign final invoice as needed.

How to thrive in this role?

• You must have a minimum of five (5) years of experience working in an A/C maintenance environment or substantial similar experience.
• You must have a minimum of two (2) years of customer project management experience or two (2) years of supervisory or lead experience or substantial similar experience.

• You must have a working knowledge of government regulatory requirements for equipment and operations under FAA, EASA, or Transport Canada rules.

• You must have a working knowledge of environmental, health & safety rules and regulations as they apply to workplace safety and environmental aspects of a/c maintenance operations.
• You must have interpersonal skills necessary to develop and maintain effective working relationships with employees, customers, all levels of management, and other departments.
• You must have customer service skills necessary to modify communication, tone, and presentation to defuse crisis situations with internal and external customers and maintain mutually beneficial customer relations.
• You must have planning and organization skills necessary to plan, prioritize and coordinate workload within a multiple project setting.

• You are at ease working at all levels of the Customer, Bombardier and third-party organization.
• You have excellent verbal and written communications skills; strong influential leadership skills.

• Your computer skills must include word processing, spreadsheet, database, presentation, project, email and web-based applications, operating systems used to manage the maintenance work, SAP.
• You must be able to maintain flexible working hours.
• You must have the ability to travel with little notice internationally and domestically.
• You must have the ability to work with little supervision, make independent decisions and achieve goals.
• You should have a college degree (preferred).
• Having an A&P license is an asset.
• You must have basic acumen of accounting and budgeting principles necessary to read and interpret profit/loss statements, financial reports, and meet financial objectives.