Project Coordinator 2

SUMMARY:

Responsible for providing administrative support to project management and sample receiving as well as providing customer service to all clients.

ESSENTIAL FUNCTIONS:

• Overseeing or reviewing, completing and processing various types of standard project management forms, documents, databases, and related materials and information.
• Provides complex to specialized interpretation and counsel to staff, management, and functional leaders regarding project management policies, programs and practices for standard operations.
• Provides complex to specialized research, feedback and decisions to resolve management and employee questions and requirements; assists with receiving customer feedback and coordinating resources and responses as required.
• Assists with more complex projects involving client contact, verification of accurate check-in of samples, monitoring status of analysis, providing response to client inquiries, and invoicing client, as determined by the supervisor.
• Directs client calls and requests to appropriate project manager for follow-up.
• Schedules and creates sample kits based on client's sample needs.
• Sets up accounts and account pricing within the Laboratory Information Management System (LIMS) and ensures account information is up to date.
• Reviews login dashboard and updates information and confirmations as necessary.
• Ensures approved reporting styles are applied to analytical reports.
• Assists with developing or participating in project management or cross-functional project or program objectives, which includes proposed budgets, timelines, materials, personnel, and other project requirements, receives direction and presents information to management.
• Interprets and applies department policies and procedures and assists with applicable laws, rules, and regulations; receives guidance within these areas as needed.
• Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.
• Promotes and supports the overall mission of Pace Analytical by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.

QUALIFICATIONS:

Education and Experience:

High School Diploma/GED; AND five (5) years of administrative support or customer support experience; OR an equivalent combination of education, training and experience.

Required Knowledge and Skills

Required Knowledge:

• Fundamental principles, practices and techniques of project management.
• Standard understanding of the administration and oversight of project management programs, policies and procedures.
• Fundamental methods to resolve or navigate client's, questions and concerns.
• Standard understanding of applicable laws, codes and regulations.
• Understanding of standard analytical testing.
• Computer applications and systems related to the work.
• Principles and practices to serving as an effective project team member.
• Methods to communicate with staff, coworkers, and customers to ensure safe, effective and appropriate operations.
• Correct business English, including spelling, grammar and punctuation.

Required Skills:

• Overseeing and administering standard project management functions.
• Training others in policies and procedures related to the work.
• Serving as a team member and the development and management of projects.
• Operating in a both a team and individual contributor environment.
• Interpreting, applying and explaining applicable laws, codes and regulations.
• Preparing fundamental functionals reports, correspondence and other written materials.
• Using initiative and independent judgment within established department guidelines.
• Using tact, discretion and prudence in working with those contacted in the course of the work.
• Performing effective oral presentations to large and small groups across functional peers and the department.
• Contributing effectively to the accomplishment of team or work unit goals, objectives and activities.
• Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work.