Project Coordinator

Title: Project Coordinator
Location: Santa Clara, CA
Language Requirement: Chinese and English bilingual

About NihaoPay

NihaoPay is a payment technology company providing merchants with integrated payment solutions, including card acquiring, digital wallets, cross-border payment capabilities, and related operational support. We work closely with banks, processors, technology partners, and internal cross-functional teams to deliver reliable and scalable payment services.

Position Summary

We are looking for a highly organized and execution-driven Project Coordinator to act as the central point across multiple ongoing projects within the team. This role is not a passive support role — it requires someone who can actively drive progress, connect different stakeholders, and ensure that projects move forward with clarity and accountability. You will sit at the center of operations, product, and technology, helping align priorities, track execution, and push teams toward results in a fast-paced fintech environment.

Key Responsibilities

• Act as the central coordinator across multiple parallel projects, ensuring alignment across Operations, Product, Tech, Risk, and external partners

• Drive project execution by actively following up on tasks, owners, and deadlines — not just tracking but pushing progress forward

• Identify gaps, misalignment, or delays across teams and proactively resolve or escalate issues

• Maintain clear visibility of project status, priorities, and dependencies across all active workstreams

• Facilitate communication between business and technical teams, ensuring clarity in requirements and execution

• Translate high-level goals into actionable tasks and ensure accountability from responsible parties

• Organize and run project sync meetings, track decisions, and ensure follow-through on action items

• Build and maintain structured project tracking systems (Notion, ClickUp, etc.) to improve team execution efficiency

• Support cross-team coordination for integrations, launches, and operational initiatives

• Monitor risks and blockers across projects and ensure timely resolution

• Continuously improve project management processes, communication flows, and execution standards

Qualifications

• Bachelor’s degree required

• 1-3 years of experience in project coordination, operations, or cross-functional roles

• Strong sense of ownership and execution — able to push things forward without being told

• Excellent organizational and prioritization skills across multiple parallel workstreams

• Comfortable managing ambiguity and driving clarity across different stakeholders

• Strong communication skills, especially in coordinating between technical and non-technical teams

• Detail-oriented but also able to see the big picture

• Proactive problem solver with a strong sense of urgency

• Bilingual in Chinese and English

Preferred Qualifications

• Experience in payments, fintech, banking, or financial services

• Familiarity with APIs, system integrations, product testing, or technical documentation

• Experience coordinating with external partners, vendors, or processors

• Experience with project management tools such as Notion, ClickUp, Jira, or similar platforms

What Success Looks Like

• Multiple projects are moving forward in parallel without getting stuck

• Teams are aligned on priorities, timelines, and responsibilities

• Issues and delays are identified early and resolved quickly

• Stakeholders feel that execution is clear, structured, and under control

• The team becomes more efficient because of improved coordination and clarity