Project Coordinator
Summary
Pavion, a fire, security, and communications systems integrator, is hiring a Project Coordinator in Andover, MA to coordinate security projects (e.g., CCTV): handling customer calls and emails, scheduling, equipment ordering, work-order data entry, and managing costs and budgets. Requires 2+ years of customer service, dispatch, or tech support experience and a high school diploma.
Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across the globe. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries. Global Reach. Local Service.
As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service.
With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients’ needs. Learn more at
Pavion and our family of companies are seeking a talented and motivated Project Coordinator to join our security business unit.
Position Responsibilities:
- Respond to end user/customer-reported issues via inbound and outbound phone and email communications (i.e. updating customers, providing instruction, tech support, coaching, negotiating, etc.)
- Determine the appropriate course of action and follow through to ensure resolution
- Coordinate projects related to security solutions (i.e. CCTV systems) to include scheduling, ordering equipment, communicating with onsite personnel, updating customer on status, ensuring work completed per scope
- Perform data entry in workflow system for transactions and tasks, logging activity, reporting, generating work orders, shipments and other tasks related to a service request
- Manage costs, margin and budget on individual or group work orders as well as handling warranty and non-warranty ownership of all billable items and services incurred to complete a service scope
Basic Qualifications:
- 2+ years of customer service, dispatch and/or tech support experience
- High School Diploma
- Able to navigate computer based ticketing system
- Experience managing schedules
- Strong multi-tasking and documentation skills
- Detail oriented and analytic problem solver
- Mechanical/technical aptitude
- Customer service attitude
- Ability to multi-task under pressure
- Time management and ability to meet deadlines
The hourly pay range for this position is $XX.XX–$YY.YY per hour. The starting hourly pay will be determined based on qualifications, experience, education, skills, certifications, and internal equity. We also offer a comprehensive benefits package.
Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform any other related duties as may be required. The employer has the right to revise this job description at any time. This job description is not to be construed as a contract of employment.
**Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender
If you require accommodation or assistance during the application process, please contact us at Careers@pavion.com . Kindly note that resumes submitted to this email address will not be reviewed. Thank you for your understanding.