Project Coordinator (NetSuit)

Project Coordinator (NetSuit)

B2B Order Management

Work Model: 100% Remote

Employment Type: Full-Time

Job Title: Project Coordinator

Work Model: 100% Remote

Employment Type: Full-Time

Department: Operations / Project Coordination

Build Your Career With Alia Services

Alia Services connects talented professionals with growing companies around the world. We specialize in remote recruitment, workforce, and payroll solutions, helping organizations build exceptional teams while creating meaningful career opportunities for professionals.

We are looking for an experienced Project Coordinator Senior to own assigned orders from sales approval through supplier coordination, proof management, production, shipment, delivery, and final closeout.

If you have a strong background in post-sale order lifecycle management, hands-on experience managing Purchase Orders (POs) and design proofs in NetSuite, and excel at mitigating risks for event-dated orders while coordinating between Sales, Suppliers, Billing, and Clients, this is the ideal senior step for your career.

Why Join Alia Services?

At Alia Services, we want our team members to feel supported throughout their employment while having opportunities to grow professionally. As part of our team, you'll have access to:

• 100% Remote Work – Work from the comfort of your home while collaborating with an international team and client.

• Health Insurance – Health insurance coverage provided through SafetyWing, beginning as soon as you are hired.

• Paid Time Off (PTO) – Enjoy paid time off to rest, recharge, and maintain a healthy work-life balance.

• Reliable Payroll – Consistent payroll administration and support from the Alia Services team.

• Dedicated HR Support – Access to our People Operations team for employment-related questions, support, and guidance throughout your time with us.

• Professional Growth – Opportunities to develop your skills, gain international experience, and step into high-impact operational roles.

• Coaching & Feedback – Ongoing mentorship, leadership guidance, and development opportunities.

• International Experience – Gain valuable experience working remotely with international companies and teams.

• Cross-Functional Development – Opportunities to expand your knowledge and gain exposure to strategic areas of the business.

• Equipment Coordination – Equipment support and coordination may be available depending on the position and client requirements.

• Ongoing Employee Support – From onboarding through your day-to-day employment, Alia Services serves as your dedicated partner throughout your experience with the client.

About the Role

As a Project Coordinator, you will own assigned orders from approved sales order through shipment, delivery, and closeout, ensuring execution accuracy, supplier coordination, proof management, order-status tracking, and timely escalation of risks.

You will act as the operational anchor across Sales, Account Management, Billing, Accounts Receivable, Operations, Warehouse, and external suppliers. You will audit order details before production, manage proofs, resolve routine and shipping exceptions independently, and mentor lower-level Project Coordinators to drive process consistency and reduce rework.

What You'll Do

End-to-End Order & Project Execution

• Own assigned orders throughout the entire post-sale lifecycle—from approved sales order through proofing, supplier production, shipping, delivery, and closeout.

• Review order details (approved item, quantity, pricing, shipping method, ship-to info, delivery dates) to confirm completeness and escalate discrepancies prior to production.

• Maintain accurate Order Manager, Point of Contact, order status, dates, notes, and follow-up actions in NetSuite and designated systems.

• Coordinate with suppliers on production schedules, timelines, and requirements; issue and manage Purchase Orders (POs) as assigned.

• Manage artwork/design proofs through production, ensuring proof details match approved order specs and documenting all approvals and changes.

• Coordinate shipments, track carrier websites, confirm delivery, and proactively resolve shipping exceptions or delays.

• Proactively identify and escalate risks that could impact event-dated orders, production schedules, delivery deadlines, or customer commitments.

• Maintain professional communication with clients, Account Executives, Account Managers, sales teams, suppliers, Billing, AR, Operations, and warehouse teams.

• Respond to internal inquiries regarding assigned orders, resolving routine issues independently while escalating complex or high-risk matters promptly.

Leadership, Mentorship & Process Improvement

• Mentor and support less-experienced Project Coordinators to build consistency and reduce operational rework.

• Contribute to workflow improvements and document order actions to increase operational efficiency.

• Provide shared cross-team coverage and support during high-volume periods or team absences.

• Work independently with minimal supervision, prioritizing multiple orders, competing deadlines, and clear ownership of assigned accounts.

What We're Looking For

Required Qualifications

• 2–3+ years of experience in project coordination, order management, customer service, logistics, fulfillment, or related operational roles.

• Strong hands-on experience working with NetSuite (specifically Order Manager, order tracking, and PO workflows) and Microsoft Office.

• Proven experience in supplier coordination, Purchase Order (PO) management, and handling artwork/proof approvals.

• Demonstrated ability to identify pre-production errors and proactively manage high-risk or event-dated orders.

• Exceptional written and oral communication skills in English (C1/C2), including professional email and telephone etiquette.

• Solid understanding of sales-to-order handoffs, supplier coordination, proofing, shipping, billing, and order closeout processes.

• Experience mentoring junior peers or driving workflow improvements to reduce rework.

Preferred Qualifications

• Direct experience in custom manufacturing, promotional products, print/merchandising, or complex B2B supply chain environments.

• Proven active listening skills, strong organizational habits, and the ability to ask clarifying questions under tight deadlines.

Who Will Succeed in This Role?

You’ll be a strong fit if you take total ownership of your work and double-check every detail before an order hits production. You know how to keep NetSuite organized, manage supplier POs and proof approvals smoothly, catch potential delays before they happen, and help elevate the rest of your team.